Scalepoint incident

Disruption of service (ClaimShop)

Resolved after 57 minutes, affecting ClaimShop (Shop), on October 14, 2026.

resolved Oct 14, 2026, 08:25 AM UTC

The issue has been resolved.

Started
Oct 14, 2026, 07:27 AM UTC
Resolved
Oct 14, 2026, 08:25 AM UTC
Duration
57m
Detected by Pingoru
Oct 14, 2026, 07:27 AM UTC

Affected components

ClaimShop (Shop)

Update timeline

  1. investigating Oct 14, 2026, 07:27 AM UTC

    Some of our users are currently experiencing issues in ClaimShop Settlement and the Shop. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

  2. investigating Oct 14, 2026, 07:27 AM UTC

    Some of our users are currently experiencing issues in ClaimShop Settlement and the Shop. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

  3. monitoring Oct 14, 2026, 07:34 AM UTC

    Shop is operational again. We are monitoring the status.

  4. monitoring Oct 14, 2026, 07:34 AM UTC

    Shop is operational again. We are monitoring the status.

  5. resolved Oct 14, 2026, 08:25 AM UTC

    The issue has been resolved.

  6. resolved Oct 14, 2026, 08:25 AM UTC

    The issue has been resolved.

  7. resolved Oct 14, 2026, 08:25 AM UTC

    The issue has been resolved.

Your product runs on more than Scalepoint

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →