Resolved after 1 hour 58 minutes, affecting ClaimShop (Settlement Tool) and ClaimShop (Shop) and 1 more, on September 28, 2026.
The incident has been resolved.
Affected components
Update timeline
- investigating Sep 28, 2026, 10:44 AM UTC
Some of our users are experiencing issues working in Scalepoint systems. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
- investigating Sep 28, 2026, 10:44 AM UTC
Some of our users are experiencing issues working in Scalepoint systems. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
- monitoring Sep 28, 2026, 10:49 AM UTC
A fix has been implemented and we are monitoring situation.
- monitoring Sep 28, 2026, 10:49 AM UTC
A fix has been implemented and we are monitoring situation.
- monitoring Sep 28, 2026, 11:51 AM UTC
An issue with the product Catalogue has been identified and is currently being fixed. Otherwise all systems are back at their regular operation. We will update when final issues are resolved.
- monitoring Sep 28, 2026, 11:51 AM UTC
An issue with the product Catalogue has been identified and is currently being fixed. Otherwise all systems are back at their regular operation. We will update when final issues are resolved.
- resolved Sep 28, 2026, 12:43 PM UTC
The incident has been resolved.
- resolved Sep 28, 2026, 12:43 PM UTC
The incident has been resolved.
- resolved Sep 28, 2026, 12:43 PM UTC
The incident has been resolved.
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