SavvyMoney had 25 outages in the last 2 years totaling 96h 5m of downtime — averaging 1 incident per month.
There were 25 SavvyMoney outages since July 30, 2024 totaling 96h 5m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
Incident has been resolved
Core application is currently unavailable
We are continuing to investigate this issue.
We are partially recovered from a service disruption caused by an AWS infrastructure issue in us-east-1. Most traffic is now flowing, but response times remain elevated. We expect full recovery within 30–60 min as systems normalize.
This incident is resolved.
Core application is currently unavailable
Experian is currently experiencing a service disruption affecting credit bureau pulls. This is an upstream provider issue and may impact some partner transactions. We are monitoring the situation and will share updates as they become available from Experian.
This issue is resolved.
Analytics is currently unavailable as of 10:35AM PST
This issue is caused by our upstream provider, Cloudflare, and is currently under investigation.
The issue has been identified and a fix has been implemented
A fix has been implemented by our upstream provider, Cloudflare, and we are monitoring the results.
This incident has been resolved.
We are currently experiencing an outage affecting the Analytics platform. The issue has been identified, and teams are actively working on a resolution. We will provide updates as progress is made.
Data sources are currently being refreshed. Analytics functionality is expected to restore within the next ~15 minutes. We will continue to monitor and provide updates as needed.
The Analytics platform outage has been resolved, and all services are operating normally. The issue was caused by an internal configuration error during remediation of a previously identified data source issue. This resulted in temporary unavailability while data sources and workbooks were restored. The platform was unavailable from 7:15 AM PST to 9:10 AM PST. We have corrected the underlying issue and taken steps to prevent recurrence. Thank you for your patience.
Some partners on Fiserv XD platform may have experienced system disruption beginning at 12:00 am PST
The issue has been identified and a fix has been implemented
A fix has been implemented and we are monitoring the results
This incident has been resolved.
We are currently experiencing an issue with external-api performance degradation
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
SavvyMoney Analytics is currently experiencing a service disruption due to an upstream issue impacting Tableau Cloud. As a result, users may be unable to access analytics dashboards or access the service. Tableau engineers are actively working to resolve the issue. SavvyMoney teams are engaged and coordinating with Salesforce/Tableau while monitoring the situation closely. We will provide an update within 30 minutes or sooner as additional information becomes available.
The service disruption impacting SavvyMoney Analytics is ongoing. Tableau/Salesforce is still investigating the issue and working toward resolution. SavvyMoney teams remain engaged and are monitoring the situation closely. We will continue to provide updates as more information becomes available.
Tableau Cloud is undergoing recovery. SavvyMoney Analytics dashboards may experience longer-than-normal load times while services stabilize. Our team is monitoring the situation closely and will continue to provide updates as performance returns to normal.
The issue impacting SavvyMoney Analytics has been resolved. This incident was caused by a regional service disruption within Tableau Cloud that affected multiple customers, not just SavvyMoney. Tableau identified that a query within the affected region caused elevated resource utilization. Once the query was completed, utilization returned to normal levels and services stabilized. All SavvyMoney Analytics dashboards and services are now operating normally. We will continue to monitor and work with Tableau to understand any preventive measures.
We experienced an issue with an external API that caused slow response times between 10:30 AM and 11:02 AM PST. The issue has been resolved, and all systems are operating normally. We are continuing to investigate the root cause to prevent recurrence.
We are currently investigating this issue.
This incident has been resolved.
We are currently experiencing an outage impacting our services. Our team is actively working to restore service and will provide updates as they become available.
We have identified the issues.
We are continuing to work on a fix for this issue.
Service has been restored.
We are investigating a significant service disruption affecting the SavvyMoney Credit Score APIs, with elevated error rates and traffic drops; some integrations are experiencing up to 100% request failures. Our engineering team is actively working with our integration partners to identify the root cause and restore service. We will provide updates as more information becomes available.
We have identified the source of the elevated failure rates impacting Credit Score APIs and are monitoring recovery. Error rates are decreasing, and traffic is beginning to stabilize. We continue to work closely with our partners to ensure complete service restoration. Further updates will be posted as progress continues.
The engineering team has resolved the issue.
We are currently experiencing a service disruption affecting all Banno-integrated partners. Our team is actively investigating and working to restore full functionality. Updates will be provided as soon as more information becomes available.
We have identified the issue.
We have deployed a fix for the issue impacting Banno-integrated partners. The service is operating normally, and we are not seeing any further errors. We will continue monitoring to ensure stability.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Stabilized external-api service, monitoring
This incident has been resolved.
We are investigating performance degradation reports affecting external API services and credit score functionality. Our engineering team is actively working to identify the cause and will provide updates as more information becomes available.
We have identified the root cause of the performance degradation impacting external API services and credit score functionality. Our engineering team is deploying a solution and code update to remediate the issue. Some users may continue to experience slowness during this process. We will provide another update once the deployment is complete and performance is fully restored.
We have resolved the performance degradation affecting external API services. All API functionality is now operating normally. However, some users may continue to experience slowness in the user interface. Our engineering team is actively working to remediate the remaining issues and will provide further updates as progress is made.
We have resolved the application's slowness. All systems are operating normally. Our team will review the incident and evaluate any changes needed to prevent future occurrences. A complete Root Cause Analysis (RCA) will be published by the end of the week.
We experienced performance degradation impacting external API services and credit score functionality from 7:45 AM to 8:09 AM Pacific Time. Some user requests may have been affected during this window.
We are continuing to monitor for any further issues.
We observed performance degradation affecting external API services and credit score functionality from 7:45 AM to 8:09 AM Pacific Time. Performance has stabilized, and we continue monitoring the affected services to ensure full recovery.
We continue to experience performance issues affecting external API services and credit score functionality. The incident began at 7:45 AM Pacific Time and is ongoing. Our team is actively working on mitigation and is engaged with AWS Support, as some underlying AWS services are experiencing issues. We will provide updates as we learn more.
The performance issues impacting external API services and credit score functionality have been resolved. AWS is continuing to monitor backend services to ensure full stability. We will continue to observe the system and follow up if any further action is required.
We are currently investigating this issue.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring results.
We are continue monitoring.
We are currently investigating the issue
We are continuing to investigate this issue.
We are actively monitoring the situation, and most services have been restored.
The incident has been resolved, and all services are now fully operational. We are working closely with AWS on the underlying issues and will publish a Root Cause Analysis (RCA) and Corrective and Preventive Actions (CAPA) report within the next 48 hours.
We are aware of an increase in error rates in our external API and logins.
The issue has been identified, and a fix is in progress.
The incident has been resolved.
AWS has notified all customers that reside in us-east-1 that they are experiencing major infrastructure outages. They are working to resolve. This impact all SavvyMoney services.
The issue has been identified and a fix is being implemented.
AWS is continuing to resolve the increased error rates and latencies affecting multiple services in the US East (N. Virginia) Region. AWS engineering teams are actively investigating the root cause and implementing mitigations to restore normal service operations as quickly as possible. AWS understands the impact on SavvyMoney and is committed to providing timely updates as progress is made. This is affecting not only SavvyMoney but also other websites in that region. https://health.aws.amazon.com/health/status
The issue at AWS East 1 has been resolved.