Resolved after 4 hours, affecting Download of UDM and Download of UDM (Download of UDM — North America) and 1 more, on September 1, 2026.
A fix has been applied and we are currently monitoring.
Affected components
Update timeline
- investigating Sep 01, 2026, 06:05 PM UTC
We have observed issues with downloading UDM/CDM data. Engineers are investigating and will provide an update soon.
- investigating Sep 01, 2026, 07:12 PM UTC
Our team is working to resolve the issue as soon as possible.
- identified Sep 01, 2026, 08:17 PM UTC
We are investigating issues with downloading UDM/CDM data. Download failures are seen for users using the SAS Client. Our engineers are actively investigating the issue and will provide an update as soon as it becomes available.
- identified Sep 01, 2026, 09:02 PM UTC
Our engineers have identified the issue and are currently working on a fix.
- monitoring Sep 01, 2026, 09:41 PM UTC
A fix has been applied and we are currently monitoring.
- resolved Sep 01, 2026, 10:06 PM UTC
The issue is resolved.
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