SAS Software incident

Issues observed in creating and opening Segment Maps, Tasks, and Journeys

Minor Resolved View vendor source →

SAS Software experienced a minor incident on October 12, 2026 affecting Accessing the User Interface and Optimization Input Data and Scenarios (Asia) and 1 more component, lasting 1h 20m. The incident has been resolved; the full update timeline is below.

Started
Oct 12, 2026, 10:56 AM UTC
Resolved
Oct 12, 2026, 12:16 PM UTC
Duration
1h 20m
Detected by Pingoru
Oct 12, 2026, 10:56 AM UTC

Affected components

Accessing the User InterfaceOptimization Input Data and Scenarios (Asia)Optimization Input Data and Scenarios (Mumbai)Optimization Input Data and Scenarios (Australia)

Update timeline

  1. investigating Oct 12, 2026, 10:56 AM UTC

    Our engineering team is currently investigating an issue impacting the creation of new Segment Maps, Tasks, and Journeys. Opening of existing Segment Maps, Tasks, and Journeys is also affected.

  2. monitoring Oct 12, 2026, 11:46 AM UTC

    Fix has been deployed for the issue, and functionality has been restored. We are actively monitoring the environment at this time.