SAS Software Outage History

SAS Software had 7 outages in the last 2 years totaling 42h 53m of downtime — averaging 0.3 incidents per month.

There were 7 SAS Software outages since May 15, 2026 totaling 42h 53m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.360.sas.com

Minor September 11, 2026

PLAN metadata is currently not being generated for download.

Detected by Pingoru: Sep 11, 2026, 02:07 PM UTC
Resolved: Sep 11, 2026, 09:30 PM UTC
Duration: 7h 23m

Affected: Download of UDMOptimization Input Data and Scenarios (North America)Optimization Input Data and Scenarios (Europe)Optimization Input Data and Scenarios (Asia)Optimization Input Data and Scenarios (Mumbai)Optimization Input Data and Scenarios (Australia)

Timeline · 7 updates

identified Sep 11, 2026, 02:07 PM UTC

PLAN metadata is currently not being generated for download.
identified Sep 11, 2026, 03:12 PM UTC

Our team is working to resolve the issue as soon as possible.
identified Sep 11, 2026, 04:22 PM UTC

Thank you for your patience while we continue to investigate the issue. Our team is committed to resolving the issue as soon as possible, although the resolution is taking more time than anticipated.
identified Sep 11, 2026, 05:32 PM UTC

We are still investigating the issue and are committed to resolving it. We will update the status page when we have more information.
identified Sep 11, 2026, 06:42 PM UTC

We are still investigating the issue and are committed to resolving it. We will update the status page when we have more information.
identified Sep 11, 2026, 07:52 PM UTC

We are still investigating the issue and are committed to resolving it. We will update the status page when we have more information.
monitoring Sep 11, 2026, 08:51 PM UTC

Fix was applied and we are currently monitoring.

Read the full incident report →

Minor September 1, 2026

Download Jobs Failing

Detected by Pingoru: Sep 01, 2026, 06:05 PM UTC
Resolved: Sep 01, 2026, 10:10 PM UTC
Duration: 4h 4m

Timeline · 5 updates

investigating Sep 01, 2026, 06:05 PM UTC

We have observed issues with downloading UDM/CDM data. Engineers are investigating and will provide an update soon.
investigating Sep 01, 2026, 07:12 PM UTC

Our team is working to resolve the issue as soon as possible.
identified Sep 01, 2026, 08:17 PM UTC

We are investigating issues with downloading UDM/CDM data. Download failures are seen for users using the SAS Client. Our engineers are actively investigating the issue and will provide an update as soon as it becomes available.
identified Sep 01, 2026, 09:02 PM UTC

Our engineers have identified the issue and are currently working on a fix.
monitoring Sep 01, 2026, 09:41 PM UTC

A fix has been applied and we are currently monitoring.

Read the full incident report →

Minor August 31, 2026

Issue with mobile push notifications

Detected by Pingoru: Aug 31, 2026, 01:21 PM UTC
Resolved: Aug 31, 2026, 04:46 PM UTC
Duration: 3h 24m

Affected: Changing and Publishing TasksOptimization Input Data and Scenarios (North America)Optimization Input Data and Scenarios (Europe)Optimization Input Data and Scenarios (Asia)Optimization Input Data and Scenarios (Mumbai)Optimization Input Data and Scenarios (Australia)

Timeline · 5 updates

investigating Aug 31, 2026, 01:21 PM UTC

We are seeing an issue with mobile push notifications. Our engineering team is actively investigating and will share updates as soon as they become available.
investigating Aug 31, 2026, 02:22 PM UTC

Our team is working to resolve the issue as soon as possible.
investigating Aug 31, 2026, 03:32 PM UTC

Thank you for your patience while we continue to investigate the issue. Our team is committed to resolving the issue as soon as possible, although the resolution is taking more time than anticipated.
identified Aug 31, 2026, 03:44 PM UTC

The issue was identified and a fix is being applied.
monitoring Aug 31, 2026, 03:56 PM UTC

Fix was applied and we are currently monitoring.

Read the full incident report →

Minor August 4, 2026

Issue with Optimization Input Data and Scenarios in North America region

Detected by Pingoru: Aug 04, 2026, 07:08 PM UTC
Resolved: Aug 04, 2026, 09:50 PM UTC
Duration: 2h 42m

Affected: Optimization Input Data and ScenariosOptimization Input Data and Scenarios (North America)

Timeline · 4 updates

investigating Aug 04, 2026, 07:08 PM UTC

We are currently experiencing issues with Optimization Input Data and Scenarios in the North America region. Our engineering team is actively investigating and will share updates as soon as they become available.
investigating Aug 04, 2026, 07:14 PM UTC

We are investigating an issue impacting Optimization Input Data and Scenarios. Some users may be unable to access this feature. Our engineerings are actively investigating.
investigating Aug 04, 2026, 08:22 PM UTC

Our team is working to resolve the issue as soon as possible.
monitoring Aug 04, 2026, 09:26 PM UTC

The issue was identified and fix applied. Currently monitoring the environment.

Read the full incident report →

Minor July 27, 2026

Issue with Scheduled Journeys

Detected by Pingoru: Jul 27, 2026, 06:43 PM UTC
Resolved: Jul 27, 2026, 07:32 PM UTC
Duration: 49m

Affected: Accessing the User InterfaceOptimization Input Data and Scenarios (North America)Optimization Input Data and Scenarios (Europe)Optimization Input Data and Scenarios (Asia)Optimization Input Data and Scenarios (Mumbai)Optimization Input Data and Scenarios (Australia)

Timeline · 1 update

investigating Jul 27, 2026, 06:43 PM UTC

We are seeing an issue with accessing Scheduled Journeys. Our engineers are aware and investigating.

Read the full incident report →

Minor June 22, 2026

Environment Issue

Detected by Pingoru: Jun 22, 2026, 01:56 PM UTC
Resolved: Jun 23, 2026, 12:42 PM UTC
Duration: 22h 45m

Affected: Web and Mobile App Data CollectionAccessing the User InterfaceChanging and Publishing TasksManaging Workflows and Receiving NotificationsDownload of UDMInjecting and Receiving Events Through the API GatewayExecuting Tasks and Segment Maps via the APIUpload of Customer Data, Imported Lists or Transient Files (Includes Uploading of Segments from Classic CI)360 Plan Related APIsDelivery of Web and Mobile Spot ContentDelivery of Mobile Messages (push, In-App)Delivery of EmailsInsightsExecution of Direct Marketing Tasks and Segment MapsExternal IntegrationsUsing Email Overview and Spam Test (Email On Acid)Audiences360 Match – Accessing the User Interface360 Match – Delivery of ContentOptimization Input Data and ScenariosOptimization Input Data and Scenarios (North America)Optimization Input Data and Scenarios (Europe)Optimization Input Data and Scenarios (Asia)Optimization Input Data and Scenarios (Mumbai)Optimization Input Data and Scenarios (Australia)SparkPost Email ServiceEmail DesignerNone (used for generic announcements over Status.IO)None (used for generic announcements over Status.IO) (Global)

Timeline · 15 updates

Read the full incident report →

Minor May 15, 2026

Issue with Scheduling

Detected by Pingoru: May 15, 2026, 12:41 PM UTC
Resolved: May 15, 2026, 02:24 PM UTC
Duration: 1h 43m

Affected: Changing and Publishing TasksUpload of Customer Data, Imported Lists or Transient Files (Includes Uploading of Segments from Classic CI)Delivery of EmailsExecution of Direct Marketing Tasks and Segment MapsOptimization Input Data and Scenarios (North America)Optimization Input Data and Scenarios (Europe)Optimization Input Data and Scenarios (Asia)Optimization Input Data and Scenarios (Mumbai)Optimization Input Data and Scenarios (Australia)

Timeline · 2 updates

investigating May 15, 2026, 12:41 PM UTC

We are seeing an issue with scheduling tasks in the UI. Our engineers are aware and investigating.
investigating May 15, 2026, 01:42 PM UTC

Our team is working to resolve the issue as soon as possible.

Read the full incident report →