SAS Software Outage History

SAS Software is up right now

Pingoru has recorded 10 incidents for SAS Software: 10 in the last 12 months and 6 in the last 90 days.

Source: status.360.sas.com

10incidents recorded
10last 12 months
6last 90 days
19 hourstypical duration
Incidents per month
024AprMayJunJulAugSepOctNov0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOctNov0%
Pingoru began tracking SAS Software in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202600 of 720 (0%)
May 202612 of 744 (0%)
June 2026123 of 720 (3%)
July 202611 of 744 (0%)
August 202626 of 744 (1%)
September 2026313 of 720 (2%)
October 20262143 of 744 (19%)
November 202600 of 96 (0%)

Incidents, newest first

Minor October 23, 2026 Delays in Audit Log Processing 5d 21h None (used for generic announcements over Status.IO), None (used for generic announcements over Status.IO) (None (used for generic announcements over Status.IO) — Global)

Started Oct 23, 2026, 05:58 PM UTC· resolved Oct 29, 2026, 03:15 PM UTC

  1. investigating Oct 23, 2026, 05:58 PM UTC

    Our engineering team is currently investigating an issue causing delays in audit log processing. Customers downloading audit logs may experience delays in receiving their audit data. We are working to resolve the issue and will provide updates as more information becomes available.

  2. investigating Oct 23, 2026, 07:02 PM UTC

    Our team is working to resolve the issue as soon as possible.

  3. investigating Oct 23, 2026, 08:12 PM UTC

    Thank you for your patience while we continue to investigate the issue. Our team is committed to resolving the issue as soon as possible, although the resolution is taking more time than anticipated.

  4. investigating Oct 23, 2026, 09:22 PM UTC

    We are still investigating the issue and are committed to resolving it. We will update the status page when we have more information.

  5. monitoring Oct 23, 2026, 10:25 PM UTC

    Our engineering team has identified and resolved the underlying issue affecting audit log processing. Newly generated audit logs are now being processed normally and are available for download. We are continuing to recover audit logs generated during the affected period and will provide further updates as recovery progresses.

  6. resolved Oct 29, 2026, 03:15 PM UTC

    This issue is resolved.

Read the full incident report →

Minor October 12, 2026 Issues observed in creating and opening Segment Maps, Tasks, and Journeys 1h 17m Accessing the User Interface, Accessing the User Interface (Accessing the User Interface — Asia), Accessing the User Interface (Accessing the User Interface — Mumbai), Accessing the User Interface (Accessing the User Interface — Australia)

Started Oct 12, 2026, 10:56 AM UTC· resolved Oct 12, 2026, 12:13 PM UTC

  1. investigating Oct 12, 2026, 10:56 AM UTC

    Our engineering team is currently investigating an issue impacting the creation of new Segment Maps, Tasks, and Journeys. Opening of existing Segment Maps, Tasks, and Journeys is also affected.

  2. monitoring Oct 12, 2026, 11:46 AM UTC

    Fix has been deployed for the issue, and functionality has been restored. We are actively monitoring the environment at this time.

  3. resolved Oct 12, 2026, 12:13 PM UTC

    This issue is resolved.

Read the full incident report →

Minor September 23, 2026 Degraded Event Ingestion in All Regions 1h 34m Web and Mobile App Data Collection, Web and Mobile App Data Collection (Web and Mobile App Data Collection — North America), Web and Mobile App Data Collection (Web and Mobile App Data Collection — Europe), Web and Mobile App Data Collection (Web and Mobile App Data Collection — Asia) and 14 more

Started Sep 23, 2026, 01:36 AM UTC· resolved Sep 23, 2026, 03:10 AM UTC

  1. identified Sep 23, 2026, 01:36 AM UTC

    We have identified degraded event ingestion in the EUW region. Our engineers are working to restore normal operation as soon as possible.

  2. identified Sep 23, 2026, 02:42 AM UTC

    Our team is working to resolve the issue as soon as possible.

  3. monitoring Sep 23, 2026, 02:59 AM UTC

    A fix has been applied and we are currently monitoring.

  4. resolved Sep 23, 2026, 03:10 AM UTC

    The issue is resolved.

Read the full incident report →

Minor September 11, 2026 PLAN metadata is currently not being generated for download. 7h 15m Download of UDM, Download of UDM (Download of UDM — North America), Download of UDM (Download of UDM — Europe), Download of UDM (Download of UDM — Asia) and 2 more

Started Sep 11, 2026, 02:07 PM UTC· resolved Sep 11, 2026, 09:22 PM UTC

  1. identified Sep 11, 2026, 02:07 PM UTC

    PLAN metadata is currently not being generated for download.

  2. identified Sep 11, 2026, 03:12 PM UTC

    Our team is working to resolve the issue as soon as possible.

  3. identified Sep 11, 2026, 04:22 PM UTC

    Thank you for your patience while we continue to investigate the issue. Our team is committed to resolving the issue as soon as possible, although the resolution is taking more time than anticipated.

  4. identified Sep 11, 2026, 05:32 PM UTC

    We are still investigating the issue and are committed to resolving it. We will update the status page when we have more information.

  5. identified Sep 11, 2026, 06:42 PM UTC

    We are still investigating the issue and are committed to resolving it. We will update the status page when we have more information.

  6. identified Sep 11, 2026, 07:52 PM UTC

    We are still investigating the issue and are committed to resolving it. We will update the status page when we have more information.

  7. monitoring Sep 11, 2026, 08:51 PM UTC

    Fix was applied and we are currently monitoring.

  8. resolved Sep 11, 2026, 09:22 PM UTC

    The issue has been resolved.

Read the full incident report →

Minor September 1, 2026 Download Jobs Failing 4h Download of UDM, Download of UDM (Download of UDM — North America), Download of UDM (Download of UDM — Europe), Download of UDM (Download of UDM — Asia) and 2 more

Started Sep 01, 2026, 06:05 PM UTC· resolved Sep 01, 2026, 10:06 PM UTC

  1. investigating Sep 01, 2026, 06:05 PM UTC

    We have observed issues with downloading UDM/CDM data. Engineers are investigating and will provide an update soon.

  2. investigating Sep 01, 2026, 07:12 PM UTC

    Our team is working to resolve the issue as soon as possible.

  3. identified Sep 01, 2026, 08:17 PM UTC

    We are investigating issues with downloading UDM/CDM data. Download failures are seen for users using the SAS Client. Our engineers are actively investigating the issue and will provide an update as soon as it becomes available.

  4. identified Sep 01, 2026, 09:02 PM UTC

    Our engineers have identified the issue and are currently working on a fix.

  5. monitoring Sep 01, 2026, 09:41 PM UTC

    A fix has been applied and we are currently monitoring.

  6. resolved Sep 01, 2026, 10:06 PM UTC

    The issue is resolved.

Read the full incident report →

Minor August 31, 2026 Issue with mobile push notifications 3h 14m Changing and Publishing Tasks, Changing and Publishing Tasks (Changing and Publishing Tasks — North America), Changing and Publishing Tasks (Changing and Publishing Tasks — Europe), Changing and Publishing Tasks (Changing and Publishing Tasks — Asia) and 2 more

Started Aug 31, 2026, 01:21 PM UTC· resolved Aug 31, 2026, 04:36 PM UTC

  1. investigating Aug 31, 2026, 01:21 PM UTC

    We are seeing an issue with mobile push notifications. Our engineering team is actively investigating and will share updates as soon as they become available.

  2. investigating Aug 31, 2026, 02:22 PM UTC

    Our team is working to resolve the issue as soon as possible.

  3. investigating Aug 31, 2026, 03:32 PM UTC

    Thank you for your patience while we continue to investigate the issue. Our team is committed to resolving the issue as soon as possible, although the resolution is taking more time than anticipated.

  4. identified Aug 31, 2026, 03:44 PM UTC

    The issue was identified and a fix is being applied.

  5. monitoring Aug 31, 2026, 03:56 PM UTC

    Fix was applied and we are currently monitoring.

  6. resolved Aug 31, 2026, 04:36 PM UTC

    The issue has been resolved.

Read the full incident report →

Minor August 4, 2026 Issue with Optimization Input Data and Scenarios in North America region 2h 39m Optimization Input Data and Scenarios, Optimization Input Data and Scenarios (Optimization Input Data and Scenarios — North America)

Started Aug 04, 2026, 07:08 PM UTC· resolved Aug 04, 2026, 09:47 PM UTC

  1. investigating Aug 04, 2026, 07:08 PM UTC

    We are currently experiencing issues with Optimization Input Data and Scenarios in the North America region. Our engineering team is actively investigating and will share updates as soon as they become available.

  2. investigating Aug 04, 2026, 07:14 PM UTC

    We are investigating an issue impacting Optimization Input Data and Scenarios. Some users may be unable to access this feature. Our engineerings are actively investigating.

  3. investigating Aug 04, 2026, 08:22 PM UTC

    Our team is working to resolve the issue as soon as possible.

  4. monitoring Aug 04, 2026, 09:26 PM UTC

    The issue was identified and fix applied. Currently monitoring the environment.

  5. resolved Aug 04, 2026, 09:47 PM UTC

    The issue has been resolved.

Read the full incident report →

Minor July 27, 2026 Issue with Scheduled Journeys 49m Accessing the User Interface, Accessing the User Interface (Accessing the User Interface — North America), Accessing the User Interface (Accessing the User Interface — Europe), Accessing the User Interface (Accessing the User Interface — Asia) and 2 more

Started Jul 27, 2026, 06:43 PM UTC· resolved Jul 27, 2026, 07:32 PM UTC

  1. investigating Jul 27, 2026, 06:43 PM UTC

    We are seeing an issue with accessing Scheduled Journeys. Our engineers are aware and investigating.

Read the full incident report →

Minor June 22, 2026 Environment Issue 22h 45m Web and Mobile App Data Collection, Web and Mobile App Data Collection (Web and Mobile App Data Collection — North America), Web and Mobile App Data Collection (Web and Mobile App Data Collection — Europe), Web and Mobile App Data Collection (Web and Mobile App Data Collection — Asia) and 122 more

Started Jun 22, 2026, 01:56 PM UTC· resolved Jun 23, 2026, 12:42 PM UTC

  1. identified Jun 22, 2026, 01:56 PM UTC

    We have identified an infrastructure issue that is causing intermittent failures when sending emails and affecting other functionality within SAS Customer Intelligence 360. Our team has isolated the root cause and is actively working on a solution with the highest priority. We will provide updates as we make progress.

  2. identified Jun 22, 2026, 02:18 PM UTC

    We have identified an infrastructure issue that is causing intermittent failures when sending emails and affecting other functionality within SAS Customer Intelligence 360. Our team has isolated the root cause and is actively working on a solution with the highest priority. We will provide updates as we make progress.

  3. identified Jun 22, 2026, 03:05 PM UTC

    We are still looking into this issue and will provide more information as we receive it.

  4. identified Jun 22, 2026, 04:27 PM UTC

    SAS is continuing to recover the environment. Additional updates will be provided as they are available.

  5. identified Jun 22, 2026, 05:25 PM UTC

    SAS is working to restore the environment. We are determining an ETA for service recovery. Additional updates will be provided as they are available.

  6. identified Jun 22, 2026, 06:57 PM UTC

    SAS is continuing to restore the environment. We expect all services to be restored within 8 hours. Additional updates will be provided as they are available.

  7. identified Jun 22, 2026, 08:00 PM UTC

    SAS is continuing to make progress restoring the environment. Additional updates will be provided as they are available.

  8. identified Jun 22, 2026, 09:00 PM UTC

    SAS is continuing to make progress restoring the environment. Additional updates will be provided as they are available.

  9. identified Jun 22, 2026, 10:11 PM UTC

    SAS is continuing to make progress restoring the environment. Additional updates will be provided as they are available.

  10. identified Jun 22, 2026, 11:20 PM UTC

    SAS is continuing to make progress restoring the environment. Additional updates will be provided as they are available.

  11. identified Jun 23, 2026, 02:35 AM UTC

    SAS is continuing to make progress restoring the environment. While comprehensive recovery efforts remain ongoing, many key systems have already been restored. Additional updates will be provided as they are available.

  12. identified Jun 23, 2026, 03:35 AM UTC

    SAS is continuing to make progress restoring the environment. Some regions are now completely recovered and fully operational. Thank you for your patience as we finalize the restoration processes globally.

  13. identified Jun 23, 2026, 04:27 AM UTC

    SAS is continuing to make progress restoring the environment. More regions are now completely recovered and fully operational. Thank you for your patience as we finalize the restoration processes globally.

  14. identified Jun 23, 2026, 09:32 AM UTC

    SAS is continuing to make progress in restoring the environment. All regions except North America have been recovered and are fully operational. We are actively working to restore the North America region. Thank you for your patience as we finalize the restoration process.

  15. monitoring Jun 23, 2026, 10:57 AM UTC

    The North America region has been recovered , with this all regions are fully operational. Our team is monitoring the environment.

Read the full incident report →

Minor May 15, 2026 Issue with Scheduling 1h 58m Changing and Publishing Tasks, Changing and Publishing Tasks (Changing and Publishing Tasks — North America), Changing and Publishing Tasks (Changing and Publishing Tasks — Europe), Changing and Publishing Tasks (Changing and Publishing Tasks — Asia) and 20 more

Started May 15, 2026, 12:26 PM UTC· resolved May 15, 2026, 02:24 PM UTC

  1. investigating May 15, 2026, 12:41 PM UTC

    We are seeing an issue with scheduling tasks in the UI. Our engineers are aware and investigating.

  2. investigating May 15, 2026, 01:42 PM UTC

    Our team is working to resolve the issue as soon as possible.

Read the full incident report →