SAS Software experienced a minor incident on September 23, 2026 affecting Web and Mobile App Data Collection and Injecting and Receiving Events Through the API Gateway and 1 more component, lasting 1h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Web and Mobile App Data CollectionInjecting and Receiving Events Through the API GatewayDelivery of Web and Mobile Spot ContentOptimization Input Data and Scenarios (North America)Optimization Input Data and Scenarios (Europe)Optimization Input Data and Scenarios (Asia)Optimization Input Data and Scenarios (Mumbai)Optimization Input Data and Scenarios (Australia)
Update timeline
- identified Sep 23, 2026, 01:36 AM UTC
We have identified degraded event ingestion in the EUW region. Our engineers are working to restore normal operation as soon as possible.
- identified Sep 23, 2026, 02:42 AM UTC
Our team is working to resolve the issue as soon as possible.
- monitoring Sep 23, 2026, 02:59 AM UTC
A fix has been applied and we are currently monitoring.