Samsara Outage History

We are currently investigating an issue that is impacting the standard reporting or some customers.

We are currently experiencing service degradation, where certain customers in the US region may encounter issues while loading/accessing the Samsara Dashboard. Our engineering team is actively investigating and working to resolve this as quickly as possible.

We are currently experiencing an issue where users are receiving errors when attempting to activate or deactivate gateways. Our engineering team is actively investigating and working to resolve this as quickly as possible.

We are currently experiencing an issue where the success rate for API requests made in the US cloud is degraded. Our engineering team is actively investigating and working to resolve this as quickly as possible. For real-time updates, please visit https://www.samsarastatus.com/

Our engineering team is investigating a reduction in API request success rates affecting some U.S.-based organizations, which may impact API traffic. As a result, users may encounter 4xx errors in certain API requests. This issue may also affect API integrations and portions of Webstore functionality.

We are currently investigating an issue causing a drop in Dashboard page availability, delays in page loading, and API disruptions.

We're currently investigating an issue where the Devices page within the Dashboard Settings fails to load, returning a "We're sorry, an error occurred" message.

We are continuing to investigate this issue.

The issue affecting the Devices page within the Dashboard Settings is still ongoing for some customers. Our engineering team remains actively engaged.

Engineering has identified the root cause and is actively working to resolve the issue.

We are currently investigating an issue where some customers in the EU region may experience intermittent Dashboard timeouts. Our engineering team is actively working to identify the root cause and implement a fix. We apologize for the disruption and will provide updates as more information becomes available.

We are currently investigating an issue where Enterprise customers in the EU are unable to load the Overview Page in their dashboard. Our engineering team is actively working to resolve this as quickly as possible. We apologise for any impact this may have on your operations.

We are currently investigating an issue where the Samsara Dashboard Overview page fails to refresh the Vehicle Gateway status in real time, even when the Vehicle is in motion. Our Engineering team is diligently working to determine the underlying cause and to restore the functionality.

Our engineering team is diligently working on this issue to ensure full access is restored. No data loss is anticipated as a result of this incident.

We are currently investigating an issue where admins using custom roles with tag-scoped permissions are unable to access the Safety Inbox, Safety tab, and other safety-related areas in the UI. Our team is actively working to identify the root cause and restore expected access.

We are actively working to restore full access to all safety features. As a temporary workaround, impacted users can retrieve videos from a vehicle’s trip timeline by selecting “Retrieve Video.

We are currently experiencing an issue that is causing a 500 Internal Server Error when utilizing the Get DVIRs Endpoint. This Error message occurs when navigating to the second page of data using Pagination. Our engineering team is actively investigating and working to resolve this as quickly as possible.

We are experiencing an issue that is impacting the import of Wex Fuel Card Integration data since December 12. Our engineering team is actively investigating and working to resolve this as quickly as possible.

We are currently investigating this issue

We are currently experiencing an incident, where Samsara API is down across all regions. Our engineering team is actively investigating and working to resolve this as quickly as possible. For real-time updates, please visit https://www.samsarastatus.com/

We are currently investigating this issue.

We are continuing to investigate the issue.

We are experiencing an issue with devices becoming disconnected. The gateways are reconnecting and uploading information from any disconnected period. Driver HOS & Compliance information on the dashboard will be accurate upon devices reconnecting. Provided that drivers were connected via local gateway hotspot they should not notice any changes. Without Hotspot connected, drivers will not see live duty status changes but data will still be stored locally in the gateway and should backfill once it reconnects. There is no lost data as a result of this incident. We are continuing to work on the issue and monitor recovery as devices come back online.

We have identified an issue that is causing latency delays for some customers. We sincerely apologize for any impact this is having on your operations. Our engineering team is actively working on correcting the issue.

We are currently investigating an issue that is impacting our third party providers ability to send SMS and WhatsApp notifications for our customers.

We would be unable to receive calls during this period so we would highly recommend to email any issues to the support team, alternatively you can also create a ticket!

We are currently investigating an issue that is impacting users ability to open the Device Settings modal for some organizations.

We are currently investigating an issue that is causing errors on the Device Settings page for some customers.

We are continuing to investigate this issue.

We are currently investigating an issue that is impacting Fuel and Maintenance icons are missing from the toolbar on Samsara Cloud for some customers.

We are currently investigating an issue that is impacting the US Short Haul Air Mile Exemption enablement for some customers.

We are aware of an issue that is impacting the ability of dashboard pages to load in a timely manner, or sometimes time out, our engineering team is currently working to investigate and determine root cause of the issue. We apologize for any impacts this is having on your operations, and our engineering team is actively investigating and working toward a resolution.