Salsify is currently experiencing a minor incident affecting Walmart, which began 11d ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating Sep 22, 2026, 11:07 AM UTC
We are currently tracking reports about Walmart Rich Media videos not appearing in Walmart's portal or appearing on Walmart's site after a complete, successful publish with no feedback. We have escalated this issue to our Walmart contacts and the issue is currently being reviewed by Walmart's engineering team. We would recommend opening up a Walmart Support case as well to raise awareness while we await for Walmart's assistance on this topic. Please reach out to customer support via email at [email protected] for any questions regarding this subject.
- monitoring Oct 02, 2026, 05:29 PM UTC
Walmart has let us know that they have deployed a fix and resolved the issue on 10/1/26. Please try republishing any affected products and confirm that the videos are appearing live on Walmart's site. Please reach out to customer support via email at [email protected] for any questions regarding this subject.