Salsify experienced a minor incident on August 24, 2026 affecting Imports and Indexing, lasting 2h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Aug 24, 2026, 01:22 PM UTC
We are currently tracking an issue causing delays in imports. While search performance itself is not impacted, users may experience delays in observing updates through search, as well as delays in updating and processing subscription triggers, workflows, and formulas. Processing queues are actively clearing, and performance will return to normal as the backlog resolves. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
- resolved Aug 24, 2026, 04:14 PM UTC
We have resolved the issue causing delays with system updates, workflows, and trigger processing. System processing throughput has returned to normal levels, and all backlog queues have fully cleared. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.