Resolved after 23 hours 26 minutes, affecting Salsify Support Portal, on September 16, 2026.
The intermittent access issues affecting Salesforce have been fully resolved. Case management and submission through our Support Portal have returned to normal operation. You can now submit and view cases directly at https://help.salsify.com/help/contact-feedback. Please reach out to customer support at [email protected] if you continue to experience any issues.
Affected components
Update timeline
- monitoring Sep 16, 2026, 09:58 AM UTC
We are currently tracking intermittent access issues with Salesforce, our customer support platform. Users may encounter temporary maintenance messages ("We are down for maintenance") or experience errors when submitting and viewing support cases. Salesforce is actively investigating the issue, and we are monitoring their progress closely to provide updates as soon as they become available. Please reach out to customer support via email at [email protected] for any questions regarding this subject.
- resolved Sep 17, 2026, 09:25 AM UTC
The intermittent access issues affecting Salesforce have been fully resolved. Case management and submission through our Support Portal have returned to normal operation. You can now submit and view cases directly at https://help.salsify.com/help/contact-feedback. Please reach out to customer support at [email protected] if you continue to experience any issues.
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