Salesloft Outage History

We are closely monitoring the situation after updating hardware capacities to ensure normal performance. We expect to close this incident if the system performs properly through the end of day on September 16.

We’ve deployed a fix that should resolve imports stalling. Please log out and back in to ensure the applied changes take effect. We’re monitoring to ensure the changes have the preferred impact. Continue to monitor the status page for additional updates.

We’ve deployed a fix that has resolved the CRM connection issues. Please refresh Salesloft and reconnect to your CRM from here: https://app.salesloft.com/app/settings/crm. We’re monitoring to ensure the changes have the preferred impact. Continue to monitor the status page for additional updates.

We’ve deployed a fix that should resolve the issues with Messenger. Please log out and back in to ensure the applied changes take effect. We’re monitoring to ensure the changes have the preferred impact. Continue to monitor the status page for additional updates.

Our Engineers have deployed a fix to resolve the platform unresponsiveness. Please log out and back in to ensure the applied changes take effect. We’re monitoring to ensure the changes have the preferred impact. Continue to monitor the status page for additional updates.

Apr 14, 18:23 EDT Resolved - We've deployed a fix that has resolved the email and dialer issues. Please refresh your browser to ensure the applied changes take effect. Apr 14, 12:09 EDT Monitoring - We’ve deployed a fix that should resolve the email and dialer issues. Please refresh your browser to ensure the applied changes take effect. We’re monitoring to ensure the changes have the preferred impact. Continue to monitor the status page for additional updates. Apr 14, 10:47 EDT Identified - Engineering has identified the root cause and is working on a resolution. Please continue to monitor the status page for additional updates. Apr 14, 10:41 EDT Investigating - We are currently investigating reports of intermittent issues affecting our dialer and email services. Our team is working to identify the root cause, and we will provide an update as soon as more information is available.

Mar 9, 14:27 EDT Resolved - This incident has been resolved. Mar 9, 10:34 EDT Monitoring - Our engineers have deployed a fix to address the latency and performance issues that were impacting a subset of customers. We are seeing performance return to normal levels and will continue to monitor the system closely to ensure the changes have the intended effect. Mar 9, 07:25 EDT Investigating - We are investigating reports of increased latency within the platform affecting a subset of customers. Our engineering team is working to identify the root cause. Please continue to monitor this page for further updates.

Feb 10, 17:01 EST Resolved - This incident has been resolved. Feb 10, 15:54 EST Update - We are continuing to monitor for any further issues. Feb 10, 15:53 EST Monitoring - We have identified the root cause and deployed a fix. We will continue to monitor the situation to ensure complete stability. Feb 10, 12:45 EST Investigating - We are currently investigating reports where the bot is firing after a delay or is stalling in the middle of a conversation.

Feb 9, 16:20 EST Resolved - Maintenance for Drift Email has been completed. This is Resolved. Feb 8, 10:44 EST Monitoring - Maintenance for Drift Email has been completed. Our Engineering team will be monitoring over the next 24 hours. Feb 6, 15:10 EST Investigating - We are currently performing unplanned maintenance on the Drift Email product. During this time, the Drift Email product will be unavailable, and as a result, Drift Email users may experience intermittent delays in email processing, routing, and dashboard updates. This does not impact any other Drift, Salesloft, or Clari products or services. Our engineering team is working to restore full functionality as quickly as possible. Please note that Drift Chat and other platform services remain unaffected and are operating normally.

Feb 6, 13:18 EST Resolved - This incident has been resolved. Feb 4, 14:43 EST Update - We are continuing to investigate this issue. Feb 4, 14:42 EST Investigating - We are investigating an issue where playbook flows are stopping prematurely causing routing to not occur.

Feb 3, 18:08 EST Resolved - We have successfully deployed a fix for the issue where Lofted emails sent via the Outlook Extension were arriving with the body content replaced by the word "Undefined." Thank you for your patience. Feb 2, 13:59 EST Investigating - We are currently investigating reports where users Lofting emails from Outlook are finding the message body replaced with the text "Undefined."

Jan 28, 10:15 EST Resolved - This incident is now considered resolved. Thank you for your patience Jan 28, 09:20 EST Update - This incident is now considered resolved. Thank you for your patience Jan 27, 10:00 EST Investigating - We are currently investigating reports that Salesforce extension buttons are not appearing as expected within the browser extension. Our engineering team is currently looking into the matter to restore full functionality.

Jan 20, 10:11 EST Resolved - Our Engineers have deployed a fix that has resolved the issue with missing Zoom links in some calendar invites. Please refresh your browser to ensure the applied changes take effect. Jan 16, 09:53 EST Update - We are continuing to work on a fix for this issue. Jan 16, 09:53 EST Identified - Engineering has identified the root cause and is working on a resolution. Please continue to monitor the status page for additional updates. Jan 15, 14:36 EST Investigating - We are investigating an issue with Zoom links not being automatically added to meeting invites booked through Salesloft meeting links. This seems to be impacting some of our customers. Our engineering team is currently working to identify what is causing this issue. Please continue to monitor our Status Page for additional updates.

Jan 12, 16:12 EST Completed - The scheduled maintenance has been completed. Jan 11, 20:23 EST Verifying - All known issues are resolved. We will be conducting extra monitoring over the next 24 hours to ensure stability before closing this maintenance status post. Jan 11, 02:41 EST In progress - The infrastructure migration for our US2 hosting environment is complete. All services have been restored with the exception of analytics features, which our Engineering team is working to resolve. Jan 10, 18:08 EST Scheduled - We are performing a critical infrastructure migration to upgrade our hosting environment for our US2 Server. This work requires a temporary interruption of the Salesloft platform. Change: We have extended the maintenance window to allow additional time to complete the migration safely. New window: January 10, 6:00 PM – January 11, 2:00 AM (ET). We appreciate your patience and will provide progress updates on this page.