Brightpearl - Partial Outage
Affected: BrightpearlBrightpearl
Timeline · 1 update
- investigating May 01, 2026, 03:06 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Outage History
Sage partial outage · 5 active incidents View live status →There were 45 Sage outages since March 3, 2026 totaling 423h 28m of downtime. Each is summarised below — incident details, duration, and resolution information.
Sage Intacct - Operational
Affected: Sage Intacct
Timeline · 1 update
- resolved Apr 30, 2026, 09:00 PM UTC
The issue is resolved and the service continues to perform as expected.
Brightpearl - Operational
Affected: Brightpearl
Timeline · 4 updates
- investigating Apr 29, 2026, 12:52 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating Apr 29, 2026, 01:17 PM UTC
We have identified an issue causing customers in Europe to experience intermittent errors when using the service. We are currently investigating.
- monitoring Apr 29, 2026, 02:04 PM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Apr 30, 2026, 10:02 AM UTC
The issue is resolved and the service continues to perform as expected.
Sage 200 Standard (UKI) - Degraded Performance
Affected: Sage 200 Standard (UKI)
Timeline · 4 updates
- investigating Apr 28, 2026, 05:27 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating Apr 28, 2026, 05:43 PM UTC
We have identified an issue where European customers are experiencing performance degradation. We are currently investigating.
- investigating Apr 30, 2026, 09:41 AM UTC
We are continuing to investigate the reported performance issue. We apologise for any inconvenience this may cause.
- resolved Apr 30, 2026, 03:02 PM UTC
The issue is resolved and the service is available and performing as expected.
AutoEntry - Core
Affected: AutoEntryAutoEntryAutoEntryAutoEntryAutoEntry
Timeline · 1 update
- resolved Apr 28, 2026, 10:42 AM UTC
Earlier today we identified an issue that prevented Desktop Sync App customers from using the service integrations. Customers were presented with the error message: "The operation has timed out”. The issue is now resolved and the service is available and performing as expected. We apologise for any inconvenience this might have caused.
Developer Experience Community - Degraded Performance
Affected: Developer Experience CommunityDeveloper Experience CommunityDeveloper Experience CommunityDeveloper Experience CommunityDeveloper Experience Community
Timeline · 3 updates
- investigating Apr 28, 2026, 08:19 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating Apr 28, 2026, 08:32 AM UTC
We have identified that customers globally are unable to use forms in Developer Experience (https://developer.sage.com/). When customers click on submit on the forms nothing happens, no error message is displayed.
- resolved Apr 28, 2026, 10:42 AM UTC
The issue is resolved and the service is available and performing as expected.
Sage Business Docs - Major Outage
Affected: Ciel Données Mobiles for Sage 50 FRSage ActiveSage Business Docs
Timeline · 3 updates
- investigating Apr 27, 2026, 11:43 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- identified Apr 27, 2026, 12:18 PM UTC
We identified that Sage Business Docs is unavailable for customers. This is resulting in the following impact: -Customers using Sage Active globally are unable to upload and manage files. -Customers using Sage 50 FR, are getting an error when trying to manage files, and getting errors messages when trying to access their FTP. We are currently investigating.
- resolved Apr 27, 2026, 02:01 PM UTC
Le problème est résolu et le service est disponible et fonctionne comme prévu. --------------------------------------------------------------- El problema está resuelto y el servicio está disponible y funciona como se espera. --------------------------------------------------------------- Das Problem ist behoben, und der Dienst ist verfügbar und funktioniert wie erwartet. --------------------------------------------------------------- The issue is resolved and the service is available and performing as expected.
Cloud Services - AWS
Affected: Cloud ServicesSage FRP 1000 (FR)Sage X3 Cloud
Timeline · 3 updates
- investigating Apr 27, 2026, 11:41 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- identified Apr 27, 2026, 11:59 AM UTC
We have identified an issue preventing Europe region customers from accessing services due to an outage from our Cloud hosting provider. We are engaged and working with the Cloud provider to resolve this issue.
- resolved Apr 27, 2026, 01:29 PM UTC
The issue is resolved and the services are available and performing as expected.
Sage FRP 1000 (FR) - Major Outage
Affected: Sage FRP 1000 (FR)
Timeline · 1 update
- investigating Apr 27, 2026, 11:28 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
E-Invoicing - Partial Outage
Affected: E-Invoicing
Timeline · 1 update
- investigating Apr 24, 2026, 08:03 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Download Issues - Partial Outage
Affected: My SageSage EDI EC (FR)Sage FRP 1000 (FR)Sage X3 Hosted (FR)
Timeline · 3 updates
- investigating Apr 23, 2026, 01:13 PM UTC
Nous sommes conscients de problèmes de téléchargement et de flux d’actualités affectant les produits/services suivants en France. Les produits/services concernés incluent, sans s’y limiter : Produits/Services concernés : My Sage Sage 50 FR Sage FRP 1000 Sage 100 Paie Partner Hub Sage X3 Belgique/SI Espace Partenaire pour Small Expert Comptable (GE) Sage 100 / EDI / Paie Batigest (Gamme PE) Sage X3 Nous menons actuellement des investigations. ---------------------------------------------------------------------------------------------------- We are aware of download and newsfeed issues impacting the following products/services in France. The Products/Services affected include but are not limited to: My Sage Sage 50 FR Sage FRP 1000 Sage 100 Payroll Sage X3 Partner Hub Belgique/SI Espace Partenaire pour Small Expert Comptable (GE) Sage 100/ EDI / Paye Batigest (Gamme PE) Sage X3 We are currently investigating.
- monitoring Apr 23, 2026, 01:24 PM UTC
Le service fonctionne comme prévu. Éviter une récurrence est notre priorité tandis que nous surveillons le service de près. ------------------------------------------------------- The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Apr 23, 2026, 04:02 PM UTC
The issue is resolved and the services continues to perform as expected.
Sales User Tax - Operational
Affected: Sage IntacctNetwork Services - Sales Use Tax
Timeline · 1 update
- resolved Apr 23, 2026, 09:30 AM UTC
We identified that between the 20th and the 23rd of April customers using Sage Intacct were experiencing issues when attempting to use the Avatax Transaction Creation when using transaction types Sales Order and transaction commit was set to true. All other product functionality was working as expected. The issue is now resolved and the service is available and performing as expected.
Banking Service - Operational
Affected: Banking Service
Timeline · 1 update
- resolved Apr 22, 2026, 09:06 AM UTC
We have identified that between the 16th of April and the 21st of April that that Bank Connections powered by Sage were not working for customers using the mobile application of Sage Sole Trader. Transaction synchronization and all other functionality were performing as expected. The issue is now resolved and the service is available and performing as expected
Sage Expense Management - Partial Outage
Affected: Sage Expense Management
Timeline · 1 update
- resolved Apr 22, 2026, 07:40 AM UTC
The issue is resolved and the all the transactions are available to customers.
Sage Expense Management CapitalOne - Operational
Affected: Sage Expense Management CapitalOne
Timeline · 1 update
- resolved Apr 21, 2026, 04:45 PM UTC
Earlier today we identified an issue preventing customers in the USA from opening reports. All other product functionality was working as expected. The issue is resolved and the service is available and performing as expected. We apologise for any inconvenience this might have caused.
Sage Intacct - Partial Outage
Affected: Sage Intacct
Timeline · 2 updates
- investigating Apr 21, 2026, 11:15 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- resolved Apr 21, 2026, 11:37 AM UTC
The issue is resolved and the service is available and performing as expected.
Sage Online (FR) - Operational
Affected: Sage 100 Partner Cloud (FR)Sage Online (FR)
Timeline · 6 updates
- investigating Apr 20, 2026, 12:18 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating Apr 20, 2026, 12:39 PM UTC
Nous avons identifié que la touche SHIFT ne fonctionne pas pour les clients en France lors de l’utilisation des produits listés ci-dessous. Par conséquent, ils ne sont pas en mesure de saisir certains caractères dans le produit. Comme solution de contournement, les clients peuvent utiliser la touche CAPS LOCK pour certains caractères ou les copier-coller depuis une autre source. Les produits/services concernés sont : -Sage Online (FR) -Sage 100 Partner Cloud (FR) Nous sommes actuellement en cours d’investigation. -------------- We have identified that the SHIFT key is not working for customers in France when using the products listed below. As a result they are unable to enter some characters on the product. As a workaround customers are able to use the CAPS LOCK key for some of the characters or copy and paste them from another source. The products/services affected are: -Sage Online (FR) -Sage 100 Partner Cloud (FR) We are currently investigating.
- identified Apr 21, 2026, 09:15 AM UTC
Nous poursuivons l’enquête afin d’identifier la cause du problème. Comme solution de contournement, les utilisateurs Mac peuvent utiliser Ctrl + Maj pour saisir des chiffres et des symboles. Les utilisateurs Windows peuvent utiliser la touche VERR. MAJ pour certains caractères, ou les copier-coller depuis une autre source. Nous vous prions de nous excuser pour la gêne occasionnée. ------------------------------------------------- We continue to investigate the cause of the issue. As workaround Mac users can use Ctrl+Shift to input numbers and symbols. Windows users can use the CAPS LOCK key for some of the characters or copy and paste them from another source. We apologice for any inconvenience this might cause.
- identified Apr 22, 2026, 09:20 AM UTC
Nous avons planifié une période de maintenance le 22 avril, entre 20 h 00 CET et 20 h 30 CET, afin d’appliquer un correctif pour ce problème. Les services seront indisponibles pendant cette fenêtre de maintenance planifiée. Nous vous prions de nous excuser pour la gêne occasionnée. ------------------------------------------------ We have scheduled a downtime on the 22nd of April between 20:00 CET until 20:30 CET to apply a fix for this issue. The services will be unavailable during this scheduled time. We apologise for any inconvenience this might cause.
- monitoring Apr 22, 2026, 08:01 PM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Apr 23, 2026, 07:25 AM UTC
Le problème est résolu et le service continue de fonctionner comme prévu. --------------------------------------------------- The issue is resolved and the service is available and performing as expected.
Sage Portal - Major Outage
Affected: Sage Portal
Timeline · 3 updates
- investigating Apr 21, 2026, 08:49 AM UTC
We have identified that the Asia Pacific Sage Portal (portal.sageasiapac.com) is currently unavailable. Customers are being presented with a "Service Unavailable" error message. We are currently investigating.
- monitoring Apr 21, 2026, 09:04 AM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Apr 21, 2026, 10:30 AM UTC
The issue is resolved and the service continues to perform as expected.
E-Invoicing - Invoicing
Affected: E-Invoicing
Timeline · 5 updates
- investigating Apr 17, 2026, 11:57 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating Apr 17, 2026, 12:22 PM UTC
We have identified an intermittent issue where customers in France are presented with errors when sending invoices. Customers are experiencing validation errors when sending invoices. We are currently investigating.
- investigating Apr 17, 2026, 03:59 PM UTC
We are continuing to investigate the cause of the issue. We appreciate your patience as we work to resolve this issue.
- monitoring Apr 20, 2026, 09:13 AM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Apr 20, 2026, 04:00 PM UTC
The issue is resolved and the service continues to perform as expected.
Sage.com Websites - Operational
Timeline · 1 update
- resolved Apr 17, 2026, 11:16 AM UTC
We have identified that between the 14th of April and the 17th of April a small subset customers across multiple products experienced intermittent issues when attempting to log in. Customers were presented with an Error 1015 "You are being rate limited" error message. The issue is resolved and the service is available and performing as expected. We apologise for any inconvenience this might have caused.
Banking Service - Partial Outage
Affected: Banking ServiceSage Business Cloud Accounting ZA
Timeline · 3 updates
- investigating Apr 16, 2026, 11:08 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating Apr 16, 2026, 11:29 AM UTC
We have identified an issue preventing South African customers from successfully onboarding and re-authenticating their FNB bank feed connection. Customers are receiving the error "Your authorisation code has not been accepted. Please check and try again". The product/service affected is: - SBCA ZA We are currently investigating.
- resolved Apr 21, 2026, 08:43 AM UTC
The issue is resolved and the service is available and performing as expected.
Sage.com Websites - Major Outage
Affected: Sage.com Websites
Timeline · 4 updates
- investigating Apr 14, 2026, 04:01 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating Apr 14, 2026, 04:28 PM UTC
We have identified that the Sage.com website is down globally. We are currently investigating.
- monitoring Apr 14, 2026, 05:55 PM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Apr 16, 2026, 07:58 AM UTC
The issue is resolved and the service continues to perform as expected.
Brightpearl - Degraded Performance
Affected: Brightpearl
Timeline · 3 updates
- investigating Apr 10, 2026, 08:34 PM UTC
We have identified an intermittent issue where customers in North America cannot access the application UI. We are currently investigating.
- monitoring Apr 10, 2026, 11:01 PM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Apr 13, 2026, 07:14 AM UTC
The issue is resolved and the service continues to perform as expected.
Sage AR Automation - Degraded Performance
Affected: Sage AR AutomationSage AR AutomationSage AR Automation
Timeline · 4 updates
- investigating Apr 09, 2026, 12:26 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating Apr 09, 2026, 12:39 PM UTC
We have identified an issue where customers globally are experiencing intermittent issues while navigating the service. We are currently investigating.
- investigating Apr 09, 2026, 01:56 PM UTC
We are continuing to investigate the cause of the issue. We appreciate your patience as we work to resolve this issue.
- resolved Apr 09, 2026, 04:56 PM UTC
The issue is resolved and the service is available and performing as expected.
Sage DPW Cloud - Partial Outage
Affected: Sage DPW Cloud
Timeline · 3 updates
- investigating Apr 08, 2026, 11:47 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating Apr 08, 2026, 12:01 PM UTC
We have identified an issue preventing a subset of customers in Austria from logging into Citrix workspaces in Web. Customers who are already logged in are not impacted. We are currently investigating.
- resolved Apr 08, 2026, 12:53 PM UTC
The issue is resolved, and the service is available and performing as expected.
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