Sage had 78 outages in the last 2 years totaling 479h 27m of downtime — averaging 3.2 incidents per month.
There were 78 Sage outages since January 7, 2026 totaling 479h 27m of downtime. Each is summarised below — incident details, duration, and resolution information.
We have identified an issue that was preventing a small subset of customers in South Africa who have enrolled for Multi Factor Authentication from logging in to the service. The issue is resolved and the service is available and performing as expected
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We have identified a global issue where users are experiencing a blank screen when attempting to open receipts directly from the Expenses List View page. However, the same receipt opens successfully when accessed from the View Expense page/dialog after clicking on the expense record. We are currently investigating.
The issue is resolved and the service is available and performing as expected.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We have identified a global issue where customers are presented with a blank screen when accessing the application. We are currently investigating.
The issue is resolved and the service is available and performing as expected.
Companies House is continuing to investigate the issue. We appreciate your patience and we will let you know as soon as this issue is resolved.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We identified an issue where customers in North America were not able to process reimbursements via ACH (Automated Clearing House). The issue is now resolved and the service is available and performing as expected.
We have identified that customers in the UK are experiencing a variety of errors when attempting to use the service. We are currently investigating.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
The issue is resolved and the service continues to perform as expected.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We have identified a global issues preventing customers from accessing any product/service under Sage ID. We are currently investigating.
Thank you for your patience as we work to resolve this issue.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service. Customers using desktop products will need to relog in
The issue is resolved and the service continues to perform as expected.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We have identified that customers in France are experiencing delays when trying to on-board into E-Invoicing. We are currently investigating.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
The issue is resolved and the service continues to perform as expected.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We have identified an issue preventing customers in Europe and North America from accessing the service. We are currently investigating.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
The issue is resolved and the service continues to perform as expected.
We identified an issue that was preventing customers in North America from accessing the services. The issue is now resolved and the service is available and performing as expected.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We identified an issue where Copilot chat within Intacct was not functioning for a subset of US customers who have this feature enabled. The Intacct service remained fully operational. The issue is now resolved, and the service is available and performing as expected.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We have identified intermittent 500 errors in the Auth service. Customers globally using the following products may experience unexpected errors when navigating some of the services. The products/services that may be affected are below: Sage Intacct Sage People Payroll Sage Business Cloud Accounting Sage Business Cloud Payroll Sage Active Sage Distribution & Manufacturing Ops Sage X3 Sage FRP1000 Sage for Accountants Sage Payroll Banking Service Payments Acceptance Payments Out Tax Service AI Document Capture We are currently investigating.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
The issue is resolved and the service continues to perform as expected.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
An issue has been identified affecting Android in-app purchase subscriptions in Europe, impacting both new subscriptions and renewals. We are currently investigating.
We are continuing to investigate the issue. We appreciate your patience as we work to resolve this issue
We are continuing to investigate the cause of the issue. Thank you for your patience while we work towards a resolution.
We are continuing to investigate. We appreciate your patience and we will let you know as soon as this issue is resolved.
We are actively investigating the cause of the issue and appreciate your patience as we work to resolve it.
This issue is resolved. All services continue to perform as expected.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We have identified an issue where customers receive a policy violation dialog box after submitting an expense with an attached receipt. We are currently investigating.
The issue is resolved and the service is available and performing as expected.
Earlier today we identified an issue preventing customers in Europe from accessing the service. The service was performing as expected for all other regions. The issue is resolved and the service is available and performing as expected. We apologise for any inconvenience this might have caused.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We identified an issue preventing a subset of Sage 50 (FR) customers accessing a folder in CDM. Customers are presented with “Reading error” error message. We are currently investigating. -------------------------------------------------- Nous avons identifié un problème empêchant une partie des clients Sage 50 (FR) d’accéder à un dossier dans CDM. Les clients voient apparaître le message d’erreur " Reading error". Nous sommes actuellement en cours d’investigation.
Le problème est résolu et le service est disponible et fonctionne comme prévu. ---------------------------------------------------------------------- The issue is resolved and the service is available and performing as expected.
The issue is resolved and the service is available and performing as expected.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We have identified a widespread general banking outage for Lloyds, Halifax and Bank of Scotland that may impact customers in the UKI who are interacting with their banking app within the Sage product such as customers trying to connect a bank feed. The products/services affected by this are: -Sage Business Cloud Accounting -Sage Sole Trader -Sage 50 UK -Sage Intacct -Sage 200 UK Third-Party Lloyd´s Bank had acknowledged the issue and are working on a fix.
Third-Party Lloyd´s Bank has resolved the issue on their end. We will continue to monitor closely.
Third-Party Lloyd´s Bank has resolved the issue on their end.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We have identified an issue where global customers are unable to process orders using Shopify. This is only impacting customers using Shopify. We are engaged and working with Shopify to resolve this issue.
The issue is resolved and the service is available and performing as expected.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We have identified that partners in France are unable to provision new sites for customers. The existing sites are working as expected. We are currently investigating.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Le problème est résolu et le service continue de fonctionner comme prévu. ---------------------------------- The issue is resolved and the service continues to perform as expected.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We have identified an issue causing customers globally to experience delays when using the document extraction service after uploading invoices in AutoEntry. We are currently investigating.
The issue is resolved and the service is available and performing as expected.
We have confirmed that customers are able to perform their usual tasks and the service is performing as expected. We will continue to investigate the missing icons issue.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We have identified that invoices are taken longer than expected to appear in the invoice list after being created for customers in the UK and Ireland. We are currently is investigating.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
The issue is resolved and the service continues to perform as expected.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We have identified an issue in France where customer sites being migrated are failing. Existing sites and users are not impacted. We are currently investigating.
We are continuing to investigate the cause of the issue. We appreciate your patience as we work to resolve this issue.
The issue is resolved and the service is available and performing as expected.