Sage experienced a minor incident on June 3, 2026 affecting Brightpearl and Brightpearl, lasting 2h 14m. The incident has been resolved; the full update timeline is below.
Affected components
BrightpearlBrightpearl
Update timeline
- investigating Jun 03, 2026, 01:25 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- identified Jun 03, 2026, 01:40 PM UTC
We have identified an issue where global customers are unable to process orders using Shopify. This is only impacting customers using Shopify. We are engaged and working with Shopify to resolve this issue.
- resolved Jun 03, 2026, 03:39 PM UTC
The issue is resolved and the service is available and performing as expected.