Sage incident

Ciel Données Mobiles for Sage 50 FR - Partial Outage

Minor Resolved View vendor source →

Sage experienced a minor incident on June 4, 2026 affecting Ciel Données Mobiles for Sage 50 FR, lasting 1h 35m. The incident has been resolved; the full update timeline is below.

Started
Jun 04, 2026, 09:14 AM UTC
Resolved
Jun 04, 2026, 10:49 AM UTC
Duration
1h 35m
Detected by Pingoru
Jun 04, 2026, 09:14 AM UTC

Affected components

Ciel Données Mobiles for Sage 50 FR

Update timeline

  1. investigating Jun 04, 2026, 09:14 AM UTC

    We are investigating a potential issue with the service. An update will be provided within 30 minutes.

  2. investigating Jun 04, 2026, 09:28 AM UTC

    We identified an issue preventing a subset of Sage 50 (FR) customers accessing a folder in CDM. Customers are presented with “Reading error” error message. We are currently investigating. -------------------------------------------------- Nous avons identifié un problème empêchant une partie des clients Sage 50 (FR) d’accéder à un dossier dans CDM. Les clients voient apparaître le message d’erreur " Reading error". Nous sommes actuellement en cours d’investigation.

  3. resolved Jun 04, 2026, 10:49 AM UTC

    Le problème est résolu et le service est disponible et fonctionne comme prévu. ---------------------------------------------------------------------- The issue is resolved and the service is available and performing as expected.