Sage incident

AutoEntry - VDE

Minor Resolved View vendor source →

Sage experienced a minor incident on June 2, 2026 affecting AutoEntry and AutoEntry and 1 more component, lasting 2d 1h. The incident has been resolved; the full update timeline is below.

Started
Jun 02, 2026, 10:03 AM UTC
Resolved
Jun 04, 2026, 11:15 AM UTC
Duration
2d 1h
Detected by Pingoru
Jun 02, 2026, 10:03 AM UTC

Affected components

AutoEntryAutoEntryAutoEntryAutoEntry

Update timeline

  1. investigating Jun 02, 2026, 10:03 AM UTC

    We are investigating a potential issue with the service. An update will be provided within 30 minutes.

  2. investigating Jun 02, 2026, 10:27 AM UTC

    We have identified an issue causing customers globally to experience delays when using the document extraction service after uploading invoices in AutoEntry. We are currently investigating.

  3. resolved Jun 04, 2026, 11:15 AM UTC

    The issue is resolved and the service is available and performing as expected.