Sage experienced a major incident on June 12, 2026 affecting Sage ID and Sage ID and 1 more component, lasting 5h. The incident has been resolved; the full update timeline is below.
Affected components
Sage IDSage IDSage IDSage IDSage ID
Update timeline
- investigating Jun 12, 2026, 10:59 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating Jun 12, 2026, 11:07 AM UTC
We have identified a global issues preventing customers from accessing any product/service under Sage ID. We are currently investigating.
- investigating Jun 12, 2026, 11:54 AM UTC
Thank you for your patience as we work to resolve this issue.
- monitoring Jun 12, 2026, 01:12 PM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service. Customers using desktop products will need to relog in
- resolved Jun 12, 2026, 04:00 PM UTC
The issue is resolved and the service continues to perform as expected.