Rudderstack incident

Partial delivery failures to TikTok destinations

Notice Resolved View vendor source →

Rudderstack experienced a notice incident on August 21, 2025 affecting Data Processing Pipeline (US) and Data Processing Pipeline (EU), lasting 8h 30m. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2025, 07:00 AM UTC
Resolved
Aug 21, 2025, 03:30 PM UTC
Duration
8h 30m
Detected by Pingoru
Aug 21, 2025, 07:00 AM UTC

Affected components

Data Processing Pipeline (US)Data Processing Pipeline (EU)

Update timeline

  1. investigating Aug 22, 2025, 01:41 PM UTC

    We are currently investigating the issue around failures for TikTok destinations

  2. identified Aug 22, 2025, 01:42 PM UTC

    The issue has been identified and rollback is in progress

  3. resolved Aug 22, 2025, 01:44 PM UTC

    The incident has been resolved. Changes made to determine how event_source is set to TikTok events broke the deliveries for its server SDK sources. Change has been reverted and failures have been replayed for all customers with configured backup