pingoru pingoru Rocketspark had 26 outages in the last 2 years totaling 52h 44m of downtime, averaging 1.1 incidents per month.
There were 26 Rocketspark outages since October 21, 2024 totaling 52h 44m of downtime. Each is summarised below. Incident details, duration, and resolution information.
We are currently monitoring an outage at InternetNZ which is affecting .NZ domain registrations. Details can be tracked at InternetNZ https://status.internetnz.nz/incidents/mw4lt67vz5t4
This incident has been resolved.
We are currently investigating issues with the signup process, as some customers have reported problems.
We are still investigating issues with the signup process and will provide an update as soon as we have more information.
We have identified the issue and are working on a fix. We will provide an update once resolved.
The issues with the signup process have been resolved. We apologise for any inconvenience caused.
We are currently investigating a reported outage on our CMS system, we will be updating this status shortly.
A fix has now been applied and all systems are back up and operational.
A momentary outage on the AU platform has been reported. The issue is now resolved, and we are monitoring things closely.
We are currently investigating an outage on our US server.
Services are back online. We are investigating further.
This incident has been resolved.
Some of our websites may be affected by a n outage with one of our providers "Cloudflare Global Network experiencing issues". We are investigating the scope of this and how it affects Rocketspark customers. It seems to be intermittantly affecting the availability of some websites.
The issue has been identified and a fix is being implemented.
One of our service providers, Cloudflare, is experiencing a major global outage that is affecting many services across the internet, including Rocketspark. The affect to Rocketspark websites appears to be intermittent - sometimes websites will load fine, sometimes they may display a Cloudflare error or may be missing formatting or images on the page. Cloudflare are actively working on the issue and we are awaiting a resolution. Regular updates are available on the Cloudflare status page https://www.cloudflarestatus.com/
Cloudflare has announced that they have applied a fix and that they believe the issue is resolved. Affected Rocketspark services appear to be restored but we will continue to monitor.
This incident has been resolved.
We investigated a reported outage affecting our UK systems. Everything is now back up and operational. We’ll continue to monitor the situation closely to ensure services remain stable and to identify the root cause of the issue.
We’re aware that webmail is currently inaccessible and users are unable to log in. This is due to a Microsoft outage affecting the Rackspace email service. We’ll update you as soon as access is restored. You are still able to access your emails via third party clients such as Apple Mail or Microsoft Outlook
Access to webmail has now been restored. The earlier issue was caused by a Microsoft problem affecting Rackspace’s email service. You should now be able to log in and use webmail as normal. Thank you for your patience while this was resolved.
We are currently investigating issues on Design Studio and expecting a solution very soon.
This incident has been resolved.
We are currently investigating issues with some customers experiencing login issues.
We are monitoring things closely, if you have any issues logging in please contact our support team.
This incident has been resolved.
We are currently investigating a reported outage on our US system, we will be updating this status shortly.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We have experienced an outage on our UK system. We have investigated the incident and are continuing to monitor things. Currently everything is back to running like normal.
We are currently investigating a reported outage on system NZ, we will be updating this status shortly.
This incident has been resolved.
We are currently investigating a reported outage on system New Zealand platform, we will be updating this status shortly.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
A momentary disruption to UK servers was experienced and quickly resolved. Our team is monitoring the status of our UK services which are now stable.
We are currently investigating issues where some customers are noticing slow to load websites when editing.
The issue has been identified and a fix is being implemented.
We have identified a fix for the issue causing very slow editing controls on larger pages. We aim to have this resolved this afternoon.
An upgrade to our editing tools has been released, significantly improving performance while editing. This update is now live and has resolved the performance issues previously noticeable on larger pages.
We are currently investigating issues with editing blocks, as some customers have reported problems.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware of some issues with Design Studio not being able to load data for some UK partners. We are investigating this issue as a priority.
We have identified the issue and applied a fix.
This incident has been resolved.
We are currently investigating and fixing an issue where some websites are not loading correctly. The fix for this has been identified and should be resolved in 15 minutes. We will be updating this status shortly.
This incident has been resolved.
Rocketspark engineers responded to performance issues on our US platform, where some websites were temporarily unresponsive between 9:00am EST and 9:30am EST. Rocketspark as identified the issue and is continuing to monitor the situation.
We are currently investigating issues with upgrading to paying, we are investigating this and should have a fix soon.
This incident has been resolved.
We are currently investigating a reported outage on our UK platform, we will be updating this status shortly.
This incident has been resolved.
We are currently experiencing issues with our Webmail login. This is impacting users that are logging via the webmail url. Those that are logging in via a third party email platform like Outlook or Apple mail can still access and send emails (Using IMAP). This is known and being worked on by Rackspace, the email service provider, with urgency.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.