Rocketspark experienced a major incident on October 29, 2025 affecting Email Service, lasting 5h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Email Service
Update timeline
- identified Oct 29, 2025, 08:13 PM UTC
We’re aware that webmail is currently inaccessible and users are unable to log in. This is due to a Microsoft outage affecting the Rackspace email service. We’ll update you as soon as access is restored. You are still able to access your emails via third party clients such as Apple Mail or Microsoft Outlook
- resolved Oct 30, 2025, 01:38 AM UTC
Access to webmail has now been restored. The earlier issue was caused by a Microsoft problem affecting Rackspace’s email service. You should now be able to log in and use webmail as normal. Thank you for your patience while this was resolved.