Rocketspark incident

UK Design Studio loading issues

Major Resolved View vendor source →

Rocketspark experienced a major incident on February 13, 2025 affecting Design Studio, lasting 1h 49m. The incident has been resolved; the full update timeline is below.

Started
Feb 13, 2025, 07:54 PM UTC
Resolved
Feb 13, 2025, 09:43 PM UTC
Duration
1h 49m
Detected by Pingoru
Feb 13, 2025, 07:54 PM UTC

Affected components

Design Studio

Update timeline

  1. investigating Feb 13, 2025, 07:54 PM UTC

    We are aware of some issues with Design Studio not being able to load data for some UK partners. We are investigating this issue as a priority.

  2. monitoring Feb 13, 2025, 09:01 PM UTC

    We have identified the issue and applied a fix.

  3. resolved Feb 13, 2025, 09:43 PM UTC

    This incident has been resolved.