Rocketspark experienced a major incident on November 18, 2025 affecting Australia and New Zealand and 1 more component, lasting 2h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2025, 12:31 PM UTC
Some of our websites may be affected by a n outage with one of our providers "Cloudflare Global Network experiencing issues". We are investigating the scope of this and how it affects Rocketspark customers. It seems to be intermittantly affecting the availability of some websites.
- identified Nov 18, 2025, 12:41 PM UTC
The issue has been identified and a fix is being implemented.
- identified Nov 18, 2025, 01:11 PM UTC
One of our service providers, Cloudflare, is experiencing a major global outage that is affecting many services across the internet, including Rocketspark. The affect to Rocketspark websites appears to be intermittent - sometimes websites will load fine, sometimes they may display a Cloudflare error or may be missing formatting or images on the page. Cloudflare are actively working on the issue and we are awaiting a resolution. Regular updates are available on the Cloudflare status page https://www.cloudflarestatus.com/
- monitoring Nov 18, 2025, 02:54 PM UTC
Cloudflare has announced that they have applied a fix and that they believe the issue is resolved. Affected Rocketspark services appear to be restored but we will continue to monitor.
- resolved Nov 18, 2025, 03:17 PM UTC
This incident has been resolved.