Rocketspark experienced a notice incident on November 24, 2024, lasting 3h 30m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Nov 24, 2024, 08:34 PM UTC
We are currently experiencing issues with our Webmail login. This is impacting users that are logging via the webmail url. Those that are logging in via a third party email platform like Outlook or Apple mail can still access and send emails (Using IMAP). This is known and being worked on by Rackspace, the email service provider, with urgency.
- monitoring Nov 24, 2024, 09:22 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 25, 2024, 12:04 AM UTC
This incident has been resolved.