Rocketspark Outage History

Started Sep 25, 2026, 02:32 AM UTC· resolved Sep 25, 2026, 03:21 AM UTC

1. monitoring Sep 25, 2026, 02:32 AM UTC

   We are currently monitoring an outage at InternetNZ which is affecting .NZ domain registrations. Details can be tracked at InternetNZ https://status.internetnz.nz/incidents/mw4lt67vz5t4

2. resolved Sep 25, 2026, 03:21 AM UTC

   This incident has been resolved.

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Started May 12, 2026, 11:54 AM UTC· resolved May 12, 2026, 12:46 PM UTC

1. investigating May 12, 2026, 11:54 AM UTC

   We are currently investigating issues with the signup process, as some customers have reported problems.

2. investigating May 12, 2026, 12:14 PM UTC

   We are still investigating issues with the signup process and will provide an update as soon as we have more information.

3. identified May 12, 2026, 12:43 PM UTC

   We have identified the issue and are working on a fix. We will provide an update once resolved.

4. resolved May 12, 2026, 12:46 PM UTC

   The issues with the signup process have been resolved. We apologise for any inconvenience caused.

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Started May 06, 2026, 09:26 AM UTC· resolved May 06, 2026, 10:56 AM UTC

1. investigating May 06, 2026, 09:26 AM UTC

   We are currently investigating a reported outage on our system, we will be updating this status shortly.

2. investigating May 06, 2026, 09:52 AM UTC

   We are still investigating the outage and working through this with our hosting provider.

3. investigating May 06, 2026, 10:13 AM UTC

   Our technicians are still working through restoring services in New Zealand.

4. monitoring May 06, 2026, 10:52 AM UTC

   Websites are responding again and we are investigating further.

5. resolved May 06, 2026, 10:56 AM UTC

   This incident has been resolved.

6. postmortem May 06, 2026, 11:08 AM UTC

   # Service Incident Postmortem – May 6, 2026 On the evening of May 6, 2026, Rocketspark experienced a significant service outage affecting customer websites hosted in New Zealand and the Rocketspark Studio partner portal. Email services and Google Workspace were not affected. We sincerely apologise for the disruption this caused. ## What Happened As part of planned maintenance, we were carrying out important system and security updates intended to keep our platform secure and reliable. Unfortunately, the updates did not go to plan and resulted in an unexpected outage affecting customer websites hosted in New Zealand and the Rocketspark Studio partner portal. The outage began at approximately **9:10pm NZST**. Our monitoring systems alerted our team immediately, and the issue was escalated internally. We also engaged our hosting and infrastructure providers to assist with recovery efforts. After working through the issue with our providers, most systems were back online around **10:34pm NZST** while we continued stabilising services and monitoring the platform. **No customer data lost** during this incident. ## Timeline * **9:10pm NZST** — Outage begins during planned maintenance * **9:26pm NZST** — Initial public status update posted * **9:52pm NZST** — Investigation ongoing with hosting provider * **10:13pm NZST** — Recovery work continuing * **10:34pm NZST** — Most systems restored while monitoring and stabilisation continued * **10:56pm NZST** — Incident resolved ## What We’re Doing Next We take incidents like this very seriously. Following this outage, we will be conducting a full internal review of: * Our maintenance procedures * System architecture and recovery processes * Deployment and rollback safeguards * Monitoring and escalation procedures Our goal is to reduce the likelihood of an incident like this occurring again and to improve recovery times should issues arise in the future. We appreciate your patience and understanding while we worked to restore services.

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Started Mar 25, 2026, 02:16 AM UTC· resolved Mar 25, 2026, 02:25 AM UTC

1. investigating Mar 25, 2026, 02:16 AM UTC

   We are currently investigating a reported outage on our CMS system, we will be updating this status shortly.

2. resolved Mar 25, 2026, 02:25 AM UTC

   A fix has now been applied and all systems are back up and operational.

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Started Nov 21, 2025, 07:11 AM UTC· resolved Nov 21, 2025, 07:11 AM UTC

1. resolved Nov 21, 2025, 07:31 AM UTC

   A momentary outage on the AU platform has been reported. The issue is now resolved, and we are monitoring things closely.

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Started Nov 21, 2025, 12:42 AM UTC· resolved Nov 21, 2025, 12:55 AM UTC

1. investigating Nov 21, 2025, 12:42 AM UTC

   We are currently investigating an outage on our US server.

2. monitoring Nov 21, 2025, 12:46 AM UTC

   Services are back online. We are investigating further.

3. resolved Nov 21, 2025, 12:55 AM UTC

   This incident has been resolved.

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Started Nov 18, 2025, 12:31 PM UTC· resolved Nov 18, 2025, 03:17 PM UTC

1. investigating Nov 18, 2025, 12:31 PM UTC

   Some of our websites may be affected by a n outage with one of our providers "Cloudflare Global Network experiencing issues". We are investigating the scope of this and how it affects Rocketspark customers. It seems to be intermittantly affecting the availability of some websites.

2. identified Nov 18, 2025, 12:41 PM UTC

   The issue has been identified and a fix is being implemented.

3. identified Nov 18, 2025, 01:11 PM UTC

   One of our service providers, Cloudflare, is experiencing a major global outage that is affecting many services across the internet, including Rocketspark. The affect to Rocketspark websites appears to be intermittent - sometimes websites will load fine, sometimes they may display a Cloudflare error or may be missing formatting or images on the page. Cloudflare are actively working on the issue and we are awaiting a resolution. Regular updates are available on the Cloudflare status page https://www.cloudflarestatus.com/

4. monitoring Nov 18, 2025, 02:54 PM UTC

   Cloudflare has announced that they have applied a fix and that they believe the issue is resolved. Affected Rocketspark services appear to be restored but we will continue to monitor.

5. resolved Nov 18, 2025, 03:17 PM UTC

   This incident has been resolved.

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Started Nov 07, 2025, 11:30 PM UTC· resolved Nov 07, 2025, 11:30 PM UTC

1. resolved Nov 07, 2025, 11:30 PM UTC

   We investigated a reported outage affecting our UK systems. Everything is now back up and operational. We’ll continue to monitor the situation closely to ensure services remain stable and to identify the root cause of the issue.

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Started Oct 29, 2025, 08:13 PM UTC· resolved Oct 30, 2025, 01:38 AM UTC

1. identified Oct 29, 2025, 08:13 PM UTC

   We’re aware that webmail is currently inaccessible and users are unable to log in. This is due to a Microsoft outage affecting the Rackspace email service. We’ll update you as soon as access is restored. You are still able to access your emails via third party clients such as Apple Mail or Microsoft Outlook

2. resolved Oct 30, 2025, 01:38 AM UTC

   Access to webmail has now been restored. The earlier issue was caused by a Microsoft problem affecting Rackspace’s email service. You should now be able to log in and use webmail as normal. Thank you for your patience while this was resolved.

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Started Oct 18, 2025, 09:34 AM UTC· resolved Oct 18, 2025, 10:17 AM UTC

1. investigating Oct 18, 2025, 09:34 AM UTC

   We are currently investigating a reported outage across a number of systems, we will be updating this status shortly.

2. resolved Oct 18, 2025, 10:17 AM UTC

   All systems are now fully operational. We apologise for the inconvenience caused by an unexpected issue during our deployment process, which temporarily affected several systems. Our team is investigating the root cause to ensure this does not happen again in the future.

3. postmortem Oct 18, 2025, 10:21 PM UTC

   # Incident Report: Temporary Outage on October 18, 2025 **Date:** Saturday, October 18, 2025 **Duration:** Around 40 minutes \(10:08 PM – 10:48 PM NZDT\) **Status:** ✅ Resolved – All systems are now fully operational ## What Happened On the evening of **October 18**, an unexpected issue during our deployment process caused a **temporary outage** across Rocketspark websites and Design Studio systems. Our monitoring systems alerted us immediately, and our engineers began investigating. We discovered that a **third-party deployment provider** had mistakenly reactivated an **old, pending deployment**. This unexpected event rolled back parts of our system to an outdated version, causing widespread disruption. ## How We Responded Our on-call engineers quickly identified the cause and worked through multiple redeployments to restore the correct version of our system. By **10:48 PM NZDT**, all websites and services were back up and running normally. We also contacted our deployment provider, who confirmed that their system fault had triggered this incident and assured us that steps are being taken to prevent it from happening again. ## What We’re Doing to Prevent This We’re taking several steps to ensure this kind of incident does not re-occur: * **Reviewing our deployment process** to prevent any outdated deployments from being queued or triggered in the future. * **Exploring infrastructure changes** to reduce reliance on external tools for critical production deployments. Our goal is to make sure that Rocketspark websites remain **stable, reliable, and always online**, even when unexpected things happen. ## Final Thoughts We sincerely apologise for the disruption this caused — especially given the timing outside normal business hours. We understand how important uptime is for your business and your customers, and we take that responsibility seriously. Thank you for your understanding and continued trust in Rocketspark. — **Richard King** Co-founder & Chief Technical Officer [Rocketspark.com](https://www.rocketspark.com)

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Started Sep 19, 2025, 01:48 AM UTC· resolved Sep 19, 2025, 01:49 AM UTC

1. identified Sep 19, 2025, 01:48 AM UTC

   We are currently investigating issues on Design Studio and expecting a solution very soon.

2. resolved Sep 19, 2025, 01:49 AM UTC

   This incident has been resolved.

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Started Sep 03, 2025, 12:12 AM UTC· resolved Sep 03, 2025, 11:19 PM UTC

1. investigating Sep 03, 2025, 12:12 AM UTC

   We are currently investigating issues with some customers experiencing login issues.

2. monitoring Sep 03, 2025, 05:14 AM UTC

   We are monitoring things closely, if you have any issues logging in please contact our support team.

3. resolved Sep 03, 2025, 11:19 PM UTC

   This incident has been resolved.

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Started Aug 04, 2025, 10:38 AM UTC· resolved Aug 04, 2025, 11:00 AM UTC

1. investigating Aug 04, 2025, 10:38 AM UTC

   We are currently investigating a reported outage on our US system, we will be updating this status shortly.

2. monitoring Aug 04, 2025, 10:44 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Aug 04, 2025, 09:32 PM UTC

   This incident has been resolved.

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Started Aug 03, 2025, 05:11 PM UTC· resolved Aug 03, 2025, 05:11 PM UTC

1. resolved Aug 03, 2025, 05:11 PM UTC

   We have experienced an outage on our UK system. We have investigated the incident and are continuing to monitor things. Currently everything is back to running like normal.

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Started Jul 10, 2025, 12:42 PM UTC· resolved Jul 10, 2025, 12:43 PM UTC

1. monitoring Jul 10, 2025, 12:42 PM UTC

   We are currently investigating a reported outage on system NZ, we will be updating this status shortly.

2. resolved Jul 10, 2025, 12:43 PM UTC

   This incident has been resolved.

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Started Jun 19, 2025, 08:30 AM UTC· resolved Jun 19, 2025, 12:07 PM UTC

1. investigating Jun 19, 2025, 08:30 AM UTC

   We are currently investigating a reported outage on system New Zealand platform, we will be updating this status shortly.

2. identified Jun 19, 2025, 09:23 AM UTC

   The issue has been identified and a fix is being implemented.

3. resolved Jun 19, 2025, 12:07 PM UTC

   This incident has been resolved.

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Started Apr 24, 2025, 12:00 AM UTC· resolved Apr 24, 2025, 12:00 AM UTC

1. resolved Apr 24, 2025, 12:46 AM UTC

   A momentary disruption to UK servers was experienced and quickly resolved. Our team is monitoring the status of our UK services which are now stable.

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Started Feb 26, 2025, 09:03 PM UTC· resolved Feb 27, 2025, 02:26 AM UTC

1. investigating Feb 26, 2025, 09:03 PM UTC

   We are currently investigating issues where some customers are noticing slow to load websites when editing.

2. identified Feb 26, 2025, 10:24 PM UTC

   The issue has been identified and a fix is being implemented.

3. identified Feb 27, 2025, 01:24 AM UTC

   We have identified a fix for the issue causing very slow editing controls on larger pages. We aim to have this resolved this afternoon.

4. resolved Feb 27, 2025, 02:26 AM UTC

   An upgrade to our editing tools has been released, significantly improving performance while editing. This update is now live and has resolved the performance issues previously noticeable on larger pages.

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Started Feb 18, 2025, 10:06 PM UTC· resolved Feb 18, 2025, 10:46 PM UTC

1. investigating Feb 18, 2025, 10:06 PM UTC

   We are currently investigating issues with editing blocks, as some customers have reported problems.

2. monitoring Feb 18, 2025, 10:17 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Feb 18, 2025, 10:46 PM UTC

   This incident has been resolved.

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Started Feb 13, 2025, 07:54 PM UTC· resolved Feb 13, 2025, 09:43 PM UTC

1. investigating Feb 13, 2025, 07:54 PM UTC

   We are aware of some issues with Design Studio not being able to load data for some UK partners. We are investigating this issue as a priority.

2. monitoring Feb 13, 2025, 09:01 PM UTC

   We have identified the issue and applied a fix.

3. resolved Feb 13, 2025, 09:43 PM UTC

   This incident has been resolved.

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Started Jan 10, 2025, 01:19 AM UTC· resolved Jan 10, 2025, 01:30 AM UTC

1. identified Jan 10, 2025, 01:19 AM UTC

   We are currently investigating and fixing an issue where some websites are not loading correctly. The fix for this has been identified and should be resolved in 15 minutes. We will be updating this status shortly.

2. resolved Jan 10, 2025, 01:30 AM UTC

   This incident has been resolved.

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Started Dec 18, 2024, 02:00 PM UTC· resolved Dec 18, 2024, 02:30 PM UTC

1. resolved Dec 19, 2024, 01:39 AM UTC

   Rocketspark engineers responded to performance issues on our US platform, where some websites were temporarily unresponsive between 9:00am EST and 9:30am EST. Rocketspark as identified the issue and is continuing to monitor the situation.

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Started Nov 28, 2024, 08:56 PM UTC· resolved Nov 28, 2024, 09:57 PM UTC

1. identified Nov 28, 2024, 08:56 PM UTC

   We are currently investigating issues with upgrading to paying, we are investigating this and should have a fix soon.

2. resolved Nov 28, 2024, 09:57 PM UTC

   This incident has been resolved.

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Started Nov 28, 2024, 08:33 PM UTC· resolved Nov 28, 2024, 08:37 PM UTC

1. monitoring Nov 28, 2024, 08:33 PM UTC

   We are currently investigating a reported outage on our UK platform, we will be updating this status shortly.

2. resolved Nov 28, 2024, 08:37 PM UTC

   This incident has been resolved.

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Started Nov 24, 2024, 08:34 PM UTC· resolved Nov 25, 2024, 12:04 AM UTC

1. identified Nov 24, 2024, 08:34 PM UTC

   We are currently experiencing issues with our Webmail login. This is impacting users that are logging via the webmail url. Those that are logging in via a third party email platform like Outlook or Apple mail can still access and send emails (Using IMAP). This is known and being worked on by Rackspace, the email service provider, with urgency.

2. monitoring Nov 24, 2024, 09:22 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Nov 25, 2024, 12:04 AM UTC

   This incident has been resolved.

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