RevolutionEHR Outage History

We are currently experiencing an issue with RevCheck that began at approximately 7:00 AM ET today (8/4). Most appointments scheduled for today were successfully processed before the issue began, so those eligibility verification results are still available. However, no new eligibility verification results are currently being written back into RevolutionEHR. The ABB Verify team is actively working to restore the service. We are monitoring the situation closely and will provide updates as they become available.

We are currently investigating an issue that is blocking RevImaging from displaying the thumbnails for files uploaded after 2021. In some instances clicking on the thumbnail will display the image above but not for all. We will continue to provide updates as they become available

We are aware of an issue affecting TriZetto SFTP login functionality, which may impact users’ ability to submit claims and statements from RevolutionEHR to TriZetto. TriZetto is currently investigating the issue. We will provide additional updates as they become available.

We are continuing to investigate this issue.

We are aware of an issue affecting TriZetto SFTP login functionality, which may impact users’ ability to submit claims and statements from RevolutionEHR to TriZetto. TriZetto is currently investigating the issue. We will provide additional updates as they become available.

We are aware of an issue affecting some ABB SmartFlow contact lens orders where the vendor status is not updating as expected. This issue is specific to ABB orders. Our development team is actively working with ABB to identify the cause and restore normal functionality.

We are aware of an issue occurring when accessing or creating a new Order when the processor is set to VisionWeb. Our engineers are actively investigating. We will post additional information as it becomes available. The error will prevent additional work in the software without out logging out/in. Currently we advise that you do not open or create any VisionWeb orders to prevent disruption to your RevolutionEHR access

We are aware of an issue impacting some RevIntake users. Affected offices may see patients not appearing in the RevIntake Dashboard and/or patients not receiving RevIntake messages as expected. We are aware of the issue actively working on a resolution. We will continue to monitor progress and provide an update as soon as additional information is available or the issue has been resolved.

If using the patient quick search in the dark blue header bar, hitting the enter key instead of manually clicking on the patient name will trigger a log out. While we resolve this issue, please use the mouse to click on the appropriate patient name instead of hitting the enter key when using the patient quick search in the dark blue header in the upper right

Our Engineering team is currently investigating an issue affecting the Pull Forward functionality within encounters. We are actively working to identify the root cause and will provide updates as more information becomes available.

Additional issues have been identified and all appear to be related to an update released last night. In addition to the issue with the View Test History/Pull Forward feature there is also a problem related to adding new finding in a test field. If that field already contains findings and additional findings are being added the original finding are being removed.

We are aware of an issue affecting TriZetto SFTP login functionality, which may impact users’ ability to submit claims and statements from RevolutionEHR to TriZetto. TriZetto is currently investigating the issue. We will provide additional updates as they become available.

We are aware of an issue affecting TriZetto SFTP login functionality, which may impact users’ ability to submit claims and statements from RevolutionEHR to TriZetto. TriZetto is currently investigating the issue. We will provide additional updates as they become available.

RXNT has informed us that some users are experiencing disruptions impacting their eRx services. Specifically, users may encounter significant slowness when attempting to access these systems, with applications either failing to load or taking several minutes to open. RXNT is currently investigating the issue and working toward a resolution.

We have identified an issue affecting contact lenses that were added to the product catalog in the 3/6/2026 release. These specific lenses cannot currently be used to create orders in RevolutionEHR, either manually or via SmartFlow. Workaround If your office previously added these lenses to your product catalog manually, please continue using those when creating your orders. If you added a SmartFlow ID to the lens in the product catalog, it will need to be removed before an order can be created. If you have not already created the lens manually, a new lens will need to be created before an order can be placed. All other contact lenses are functioning normally and can still be used to create manual or SmartFlow orders, as they are not impacted by this issue. Our team is actively working on a solution. Until a resolution is implemented, please continue placing orders for the affected lenses directly through your vendor using the manually created lens.

We are investigating an issue in Canada that is creating an error message when trying to open an invoice

The Canada environment is currently unavailable as the resolution to fix the invoice issue is being patched out. The system will be back up very shortly

We are aware of an issue affecting TriZetto SFTP login functionality, which may impact users’ ability to submit claims and statements from RevolutionEHR to Trizetto. TriZetto is currently investigating the issue. We will provide updates as more information becomes available.