RethinkBH Outage History

We have received several reports of Billing Export uploads to Tebra remaining unprocessed and in the "In Progress" status since yesterday. We are investigating this issue and working with Tebra to ensure all reports will be processed as quickly as possible. Please hold on uploading reports as this will cause further delays in the processing.

We are currently investigating an alert from our service provider regarding access for our users. This may appear for some users as slow loading or inability to access the site. Particularly users utilizing mobile app and integrations Actions being taken --Engineering is actively working with Azure’s recovery process, including traffic rebalancing and rollback activities already underway at the platform level --Teams are making configuration changes to restore service in healthy availability zones and improve resilience

We have received reports of site slowness from several users. We are investigating these reports and are working on a resolution as quickly as possible.

We have received reports of slow loading times within the Group Calendar as well as other areas of the Scheduler. We are investigating this issue and are working on resolving it as quickly as possible.

We are currently investigating reports of users being kicked out of and/or being unable to login to the Rethink BH+ mobile App as well as reports of slow loading and other performance issues on the RethinkBH website. We are working to resolve these issues as quickly as possible and will continue to post updates as they are available.

We have received reports of slow loading across the site. We are investigating these issues and working on a resolution as quickly as possible. We will continue to provide updates as the situation evolves.

The issue from yesterday (10/21) where users received a "There was an error performing your action. Please contact your account administrator if the issue persists." message when opening an existing VB-MAPP assessment remains resolved. Two issues currently exist relating to the VB-MAPP Assessment within Rethink. 1. The message "There was an error performing your action. Please contact your account administrator if the issue persists." appears when attempting to assign a new VB-MAPP assessment to a client 2. The questions under the EESA area of the assessment are not appearing Our Development Team is looking into these issues and working on resolving them as quickly as possible. We will continue to post updates here.

The issue where the questions were not appearing within the EESA area of the VB-MAPP assessment has now been resolved. We are continuing to work with VB-MAPP regarding the assignment of new assessments.

We have received reports of the site loading slowly or not loading at all (500 Error Page) for some users. Our Development Team has been alerted to this issue and is investigating. We will continue to post updates on this page.

We have received reports of some users being unable to submit session notes via the website. Our Development Team is investigating this issue and is working on resolving it as quickly as possible.

Some users are receiving a "Warning! Staff member will need to be assigned to this client in order to open appointment and perform verifications and/or session notes" message when attempting to schedule appointment even when the staff member is assigned to the client. This message should not impact the ability to schedule the appointment. Our Development Team is working on resolving this issue as quickly as possible.