REANNZ Outage History
REANNZ is up right nowPingoru has recorded 12 incidents for REANNZ: 12 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 2 | 6 of 744 (1%) |
| June 2026 | 3 | 62 of 720 (9%) |
| July 2026 | 4 | 147 of 744 (20%) |
| August 2026 | 2 | 62 of 744 (8%) |
| September 2026 | 1 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 527 (0%) |
Incidents, newest first
Minor August 18, 2026 Fibres Cut between FST/AVL and FST/MUP 15h 3m Domestic PoPs, Domestic PoPs (Domestic PoPs — Wellington)
Started Aug 18, 2026, 10:37 AM UTC· resolved Aug 19, 2026, 01:40 AM UTC
- identified Aug 18, 2026, 10:37 AM UTC
Vendors are working on repairing a fibrecut impacting FST/AVL and FST/MUP links. You may notice higher latency across Wellington as this traffic is diverted around the cut via Christchurch or Hamilton
Major August 5, 2026 MAE Lite Handover Issue - Service Disruption 1d 22h MAE Services, MAE Services (MAE Services — MAE Lite/Hyperfibre)
Started Aug 05, 2026, 04:59 AM UTC· resolved Aug 07, 2026, 03:43 AM UTC
- monitoring Aug 05, 2026, 04:59 AM UTC
We observed an issue with one of our MAE handover ports. There was a loss of received light for a few minutes, and the port recovered while we were investigating. Only a few members were impacted, and we will be in touch with them directly. We will continue to monitor and follow up with the vendor.
- monitoring Aug 05, 2026, 05:05 AM UTC
Impacted a small group of members on one of the MDR handovers. Disruption began around ~16:25. Recovered around ~16:33.
Minor July 30, 2026 REANNZ Jeopardy Notification - Rotorua/Napier 11h 51m Domestic PoPs, Domestic PoPs (Domestic PoPs — Rotorua), Domestic PoPs (Domestic PoPs — Napier)
Started Jul 30, 2026, 01:09 PM UTC· resolved Jul 31, 2026, 01:00 AM UTC
- identified Jul 30, 2026, 01:09 PM UTC
We are currently monitoring a potential issue that could affect connectivity in Rotorua and Napier POP. They are now operating under Jeopardy. This morning around 9am, one of the backhaul link between Rotorua and Napier POP went down and we have raised a priority case with our supplier for investigation. This will be followed with an update. Apologies for any inconvenience caused.
- identified Jul 30, 2026, 11:09 PM UTC
08:41 Fibre technician has identified the location of the damage. Technicians are now en route to the site of the suspected rodent-chewed fibre ------------------------------------------------------------------- 11:09 The field team has completed testing fibres and is now working to locate and excavate.
Minor July 29, 2026 REANNZ Jeopardy Notification - TDC 20h 14m DC Connect, DC Connect (DC Connect — Tamaki TDC)
Started Jul 29, 2026, 03:51 AM UTC· resolved Jul 30, 2026, 12:05 AM UTC
- identified Jul 29, 2026, 03:51 AM UTC
We are currently monitoring a issue that could affect connectivity at the Tamaki Datacentre (TDC). The issue has impacted one of the links to TDC. We have raised a priority case with our suppliers and they are actively working to resolve the issues affecting the datacentre.. Further updates will be provided on status change.
- monitoring Jul 29, 2026, 05:10 AM UTC
The impacted link to TDC has been restored. The datacentre is investigating the root cause of the issue and have implemented some mitigating actions. We will continue to monitor until the root issue has been resolved. Further updates to be provided on status change overnight or tomorrow morning.
Minor July 24, 2026 REANNZ Jeopardy Notification - Napier POP 6h 51m Domestic PoPs, Domestic PoPs (Domestic PoPs — Napier)
Started Jul 24, 2026, 10:27 PM UTC· resolved Jul 25, 2026, 05:19 AM UTC
- investigating Jul 24, 2026, 10:27 PM UTC
We are currently monitoring a potential issue that could affect connectivity in the Napier as the POP is now operating under Jeopardy. This morning around 9am, one of the backhaul link to/from Napier POP went down and we have raised a priority case with our supplier for investigation. We will provide updates as soon as we received anything from our supplier. Apologies for any inconvenience caused.
- identified Jul 24, 2026, 10:45 PM UTC
Updates: Transmission On Call Engineer advise fibre break is located approximately 61.1 KM from LTWG & 3.2KM from MAST. Telcospec has been advised and is currently mobilizing to attend to the fibre fault. Tech ETA to site 12:00PM.Next update on status change. A fibre break has been confirmed on Judds Road, Masterton after the cable was struck by a civil contractor working on site.
Minor July 8, 2026 Christchurch(CHC) POP Router issue 4d 12h Domestic PoPs, Domestic PoPs (Domestic PoPs — Christchurch)
Started Jul 08, 2026, 08:08 PM UTC· resolved Jul 13, 2026, 08:27 AM UTC
- investigating Jul 08, 2026, 08:08 PM UTC
We are currently experiencing an issue with one of our routers at the Christchurch/CHC POP site. Investigations are underway to determine the root cause and restore connectivity to impacted services.
- identified Jul 08, 2026, 08:46 PM UTC
We've been unable to resolve the issue remotely. We are arranging an engineer to visit the site to repatch services to other working routers onsite as a work around while a replacement device is arranged.
- identified Jul 08, 2026, 10:44 PM UTC
Engineer is onsite and services are being moved to other routers while we arrange replacement of the faulty device. All links should be back online shortly.
- monitoring Jul 09, 2026, 03:05 AM UTC
A work around is now in place - all ports migrated to other routers onsite. We will replace the faulty router once it arrives onsite however there is no current disruption or service risk.
Minor June 24, 2026 FileSender Encrypted Upload Stalling 22h 32m System Services, System Services (System Services — FileSender)
Started Jun 24, 2026, 12:00 AM UTC· resolved Jun 24, 2026, 10:32 PM UTC
- monitoring Jun 24, 2026, 12:00 AM UTC
After last night's FileSender software upgrade, some users are experiencing issues uploading files with the "Encrypt files with password" options set. The upload appears to start, and then stalls and never completes. This issue is caused by the web browser caching an older and now incompatible version of the FileSender web client. If you are experiencing this issue, either clear your browser cache or perform a force reload (ctrl-shift-R on most browsers) of the https://filesender.reannz.co.nz web page. This should resolve the issue. If issues persist, please contact our support desk at [email protected].
Minor June 17, 2026 REANNZ Unplanned Outage: CRT PoP 9h 27m Domestic PoPs, Domestic PoPs (Domestic PoPs — Christchurch), Domestic PoPs (Domestic PoPs — Dunedin), Domestic PoPs (Domestic PoPs — Invercargill)
Started Jun 17, 2026, 09:59 PM UTC· resolved Jun 18, 2026, 07:26 AM UTC
- investigating Jun 17, 2026, 09:59 PM UTC
We are currently experiencing a minor outage affecting CRT. Our team is actively working to resolve the issue. Impact: One of the routers at the CRT PoP appears to have failed, impacting a number of core links. No members are directly impacted by the failure. Current Status: Network operations will attend site to determine the condition of the failed hardware and take remediation steps to restore the impacted core links. Next Update: We will provide an update by 13:00 or sooner if we have new information. For further assistance or if you have any questions, please reach out to our support team at [email protected] / 0508 466 466.
- identified Jun 17, 2026, 11:54 PM UTC
We have attended CRT PoP and determined that the affected router has had a hardware failure and will need to be replaced. Affected core links have now been migrated to the remaining operational routers, restoring core network resiliency. We will raise the issue with our hardware vendor to continue the investigation and likely replacement. Further updates to be provided on status change.
Major June 2, 2026 Service Disruption - CDS PoP 1d 6h DC Connect, DC Connect (DC Connect — CDC Silverdale)
Started Jun 02, 2026, 10:17 PM UTC· resolved Jun 04, 2026, 04:31 AM UTC
- investigating Jun 02, 2026, 10:17 PM UTC
We are currently experiencing disruption at the CDS PoP (CDC Silverdale), which has caused a brief outage between 09:52 and 09:55. Connectivity to CDS has stabilised and the event is now under investigation.
- investigating Jun 02, 2026, 10:35 PM UTC
CDS PoP was offline between 10:22 and 10:31. This is under investigation and further updates will be provided shortly.
- identified Jun 02, 2026, 10:57 PM UTC
CDS PoP has been stable since 10:31. The outage appears to have been caused due to a fibre strike, but was exacerbated by an existing issue at CDS. We are working with our connectivity provider to confirm the cause and work out a restoration plan. Further updates on status change.
- identified Jun 02, 2026, 11:03 PM UTC
Unfortunately CDS PoP has dropped offline again, as of 10:57. We are working with our circuit provider to restore connectivity as soon as possible and we apologise for the interruption to services.
- identified Jun 03, 2026, 12:01 AM UTC
CDS PoP has been stable since 11:06. Our circuit provider is still investigating the root cause. Further updates to be provided on status change.
Minor May 5, 2026 Lincoln Power Outage 2h 39m Domestic PoPs, Domestic PoPs (Domestic PoPs — Lincoln)
Started May 05, 2026, 09:31 PM UTC· resolved May 06, 2026, 12:11 AM UTC
- identified May 05, 2026, 09:31 PM UTC
There currently appears to be a power outage in the Lincoln area impacting some of our member sites near the University. Orion is estimating this should be repaired by 10.50 and further updates from them can be seen here - https://www.oriongroup.co.nz/outages-and-support/outages/view/INCD-31078-P
Minor May 3, 2026 REANNZ Jeopardy Notification - Mount Albert POP 3h 24m Connectivity, Connectivity (Connectivity — Domestic)
Started May 03, 2026, 10:25 PM UTC· resolved May 04, 2026, 01:50 AM UTC
- investigating May 03, 2026, 10:25 PM UTC
The resiliency for our Mt Albert POP has been reduced after an issue was encountered in relation to a planned work by local fibre company contractors. This is not impacting member traffic connected at this POP as there's still a connection to the core backbone, its just operating in jeopardy. We have raised a priority case with our supplier and will provide more details as they come through.
- monitoring May 04, 2026, 01:22 AM UTC
The location of the issue has been identified and field tech/engineer applied the relevant fix to the affected fibre.