Resolved after 4 days 12 hours, affecting Domestic PoPs and Domestic PoPs (Domestic PoPs — Christchurch), on July 8, 2026.
A work around is now in place - all ports migrated to other routers onsite. We will replace the faulty router once it arrives onsite however there is no current disruption or service risk.
Affected components
Update timeline
- investigating Jul 08, 2026, 08:08 PM UTC
We are currently experiencing an issue with one of our routers at the Christchurch/CHC POP site. Investigations are underway to determine the root cause and restore connectivity to impacted services.
- identified Jul 08, 2026, 08:46 PM UTC
We've been unable to resolve the issue remotely. We are arranging an engineer to visit the site to repatch services to other working routers onsite as a work around while a replacement device is arranged.
- identified Jul 08, 2026, 10:44 PM UTC
Engineer is onsite and services are being moved to other routers while we arrange replacement of the faulty device. All links should be back online shortly.
- monitoring Jul 09, 2026, 03:05 AM UTC
A work around is now in place - all ports migrated to other routers onsite. We will replace the faulty router once it arrives onsite however there is no current disruption or service risk.
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