REANNZ incident

REANNZ Jeopardy Notification - Mount Albert POP

Minor Resolved View vendor source →
Started
May 03, 2026, 10:25 PM UTC
Resolved
May 04, 2026, 01:50 AM UTC
Duration
3h 24m
Detected by Pingoru
May 03, 2026, 10:25 PM UTC

Affected components

ConnectivityConnectivity (Domestic)

Update timeline

  1. investigating May 03, 2026, 10:25 PM UTC

    The resiliency for our Mt Albert POP has been reduced after an issue was encountered in relation to a planned work by local fibre company contractors. This is not impacting member traffic connected at this POP as there's still a connection to the core backbone, its just operating in jeopardy. We have raised a priority case with our supplier and will provide more details as they come through.

  2. monitoring May 04, 2026, 01:22 AM UTC

    The location of the issue has been identified and field tech/engineer applied the relevant fix to the affected fibre.

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