REANNZ experienced a minor incident on May 3, 2026 affecting Connectivity and Connectivity (Domestic), lasting 3h 24m. The incident has been resolved; the full update timeline is below.
Affected components
ConnectivityConnectivity (Domestic)
Update timeline
- investigating May 03, 2026, 10:25 PM UTC
The resiliency for our Mt Albert POP has been reduced after an issue was encountered in relation to a planned work by local fibre company contractors. This is not impacting member traffic connected at this POP as there's still a connection to the core backbone, its just operating in jeopardy. We have raised a priority case with our supplier and will provide more details as they come through.
- monitoring May 04, 2026, 01:22 AM UTC
The location of the issue has been identified and field tech/engineer applied the relevant fix to the affected fibre.