REANNZ incident

MAE Lite Handover Issue - Service Disruption

Resolved after 1 day 22 hours, affecting MAE Services and MAE Services (MAE Services — MAE Lite/Hyperfibre), on August 5, 2026.

monitoring Aug 05, 2026, 05:05 AM UTC

Impacted a small group of members on one of the MDR handovers. Disruption began around ~16:25. Recovered around ~16:33.

Started
Aug 05, 2026, 04:59 AM UTC
Resolved
Aug 07, 2026, 03:43 AM UTC
Duration
1d 22h
Detected by Pingoru
Aug 05, 2026, 04:59 AM UTC

Affected components

MAE ServicesMAE Services (MAE Services — MAE Lite/Hyperfibre)

Update timeline

  1. monitoring Aug 05, 2026, 04:59 AM UTC

    We observed an issue with one of our MAE handover ports. There was a loss of received light for a few minutes, and the port recovered while we were investigating. Only a few members were impacted, and we will be in touch with them directly. We will continue to monitor and follow up with the vendor.

  2. monitoring Aug 05, 2026, 05:05 AM UTC

    Impacted a small group of members on one of the MDR handovers. Disruption began around ~16:25. Recovered around ~16:33.

Your product runs on more than REANNZ

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →