Resolved after 22 hours 32 minutes, affecting System Services and System Services (System Services — FileSender), on June 24, 2026.
After last night's FileSender software upgrade, some users are experiencing issues uploading files with the "Encrypt files with password" options set. The upload appears to start, and then stalls and never completes. This issue is caused by the web browser caching an older and now incompatible version of the FileSender web client. If you are experiencing this issue, either clear your browser cache or perform a force reload (ctrl-shift-R on most browsers) of the https://filesender.reannz.co.nz web page. This should resolve the issue. If issues persist, please contact our support desk at [email protected].
Affected components
Update timeline
- monitoring Jun 24, 2026, 12:00 AM UTC
After last night's FileSender software upgrade, some users are experiencing issues uploading files with the "Encrypt files with password" options set. The upload appears to start, and then stalls and never completes. This issue is caused by the web browser caching an older and now incompatible version of the FileSender web client. If you are experiencing this issue, either clear your browser cache or perform a force reload (ctrl-shift-R on most browsers) of the https://filesender.reannz.co.nz web page. This should resolve the issue. If issues persist, please contact our support desk at [email protected].
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