Is REANNZ down?

Last checked 9m ago
Current status
REANNZ is up

No incidents right now.

Official status page: https://reannz.status.io · Polled every 5 minutes · 39 components tracked

REANNZ is operational right now. Last checked 9m ago; the most recent incident resolved 13h ago.

Real-time REANNZ status, recent outages, and incident history — pulled directly from REANNZ's official status page at https://reannz.status.io every 5 minutes. Pingoru tracks 39 REANNZ services and has captured 19 incidents in the last 90 days (98.72% uptime). Get email, Slack, Discord, or webhook alerts the moment REANNZ reports a new incident — free for 5 monitors, no credit card.

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REANNZ uptime 98.72% uptime · past 90 days
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Recent outages & incidents

Past 90 days
  1. Resolved 11h 51m
    Started Jul 30, 2026, 01:09 PM UTC · Resolved Jul 31, 2026, 01:00 AM UTC
    Domestic PoPsRotoruaNapier
    Timeline · 2 updates
    • identified · Jul 30, 2026, 01:09 PM UTC

      We are currently monitoring a potential issue that could affect connectivity in Rotorua and Napier POP. They are now operating under Jeopardy. This morning around 9am, one of the backhaul link between Rotorua and Napier POP went down and we have raised a priority case with our supplier for investigation. This will be followed with an update. Apologies for any inconvenience caused.

    • identified · Jul 30, 2026, 11:09 PM UTC

      08:41 Fibre technician has identified the location of the damage. Technicians are now en route to the site of the suspected rodent-chewed fibre ------------------------------------------------------------------- 11:09 The field team has completed testing fibres and is now working to locate and excavate.

    Latest: 08:41 Fibre technician has identified the location of the damage. Technicians are now en route to the site of the suspected rodent-chewed fibre ------------------------------------…

  2. Resolved 20h 14m
    Started Jul 29, 2026, 03:51 AM UTC · Resolved Jul 30, 2026, 12:05 AM UTC
    DC ConnectTamaki TDC
    Timeline · 2 updates
    • identified · Jul 29, 2026, 03:51 AM UTC

      We are currently monitoring a issue that could affect connectivity at the Tamaki Datacentre (TDC). The issue has impacted one of the links to TDC. We have raised a priority case with our suppliers and they are actively working to resolve the issues affecting the datacentre.. Further updates will be provided on status change.

    • monitoring · Jul 29, 2026, 05:10 AM UTC

      The impacted link to TDC has been restored. The datacentre is investigating the root cause of the issue and have implemented some mitigating actions. We will continue to monitor until the root issue has been resolved. Further updates to be provided on status change overnight or tomorrow morning.

    Latest: The impacted link to TDC has been restored. The datacentre is investigating the root cause of the issue and have implemented some mitigating actions. We will continue to monitor un…

  3. Resolved 6h 51m
    Started Jul 24, 2026, 10:27 PM UTC · Resolved Jul 25, 2026, 05:19 AM UTC
    Domestic PoPsNapier
    Timeline · 2 updates
    • investigating · Jul 24, 2026, 10:27 PM UTC

      We are currently monitoring a potential issue that could affect connectivity in the Napier as the POP is now operating under Jeopardy. This morning around 9am, one of the backhaul link to/from Napier POP went down and we have raised a priority case with our supplier for investigation. We will provide updates as soon as we received anything from our supplier. Apologies for any inconvenience caused.

    • identified · Jul 24, 2026, 10:45 PM UTC

      Updates: Transmission On Call Engineer advise fibre break is located approximately 61.1 KM from LTWG & 3.2KM from MAST. Telcospec has been advised and is currently mobilizing to attend to the fibre fault. Tech ETA to site 12:00PM.Next update on status change. A fibre break has been confirmed on Judds Road, Masterton after the cable was struck by a civil contractor working on site.

    Latest: Updates: Transmission On Call Engineer advise fibre break is located approximately 61.1 KM from LTWG & 3.2KM from MAST. Telcospec has been advised and is currently mobilizing to at…

  4. Resolved 4d 12h
    Started Jul 08, 2026, 08:08 PM UTC · Resolved Jul 13, 2026, 08:27 AM UTC
    Domestic PoPsChristchurch
    Timeline · 4 updates
    • investigating · Jul 08, 2026, 08:08 PM UTC

      We are currently experiencing an issue with one of our routers at the Christchurch/CHC POP site. Investigations are underway to determine the root cause and restore connectivity to impacted services.

    • identified · Jul 08, 2026, 08:46 PM UTC

      We've been unable to resolve the issue remotely. We are arranging an engineer to visit the site to repatch services to other working routers onsite as a work around while a replacement device is arranged.

    • identified · Jul 08, 2026, 10:44 PM UTC

      Engineer is onsite and services are being moved to other routers while we arrange replacement of the faulty device. All links should be back online shortly.

    • monitoring · Jul 09, 2026, 03:05 AM UTC

      A work around is now in place - all ports migrated to other routers onsite. We will replace the faulty router once it arrives onsite however there is no current disruption or service risk.

    Latest: A work around is now in place - all ports migrated to other routers onsite. We will replace the faulty router once it arrives onsite however there is no current disruption or servi…

  5. Resolved 22h 32m
    Started Jun 24, 2026, 12:00 AM UTC · Resolved Jun 24, 2026, 10:32 PM UTC
    System ServicesFileSender
    Timeline · 1 update
    • monitoring · Jun 24, 2026, 12:00 AM UTC

      After last night's FileSender software upgrade, some users are experiencing issues uploading files with the "Encrypt files with password" options set. The upload appears to start, and then stalls and never completes. This issue is caused by the web browser caching an older and now incompatible version of the FileSender web client. If you are experiencing this issue, either clear your browser cache or perform a force reload (ctrl-shift-R on most browsers) of the https://filesender.reannz.co.nz web page. This should resolve the issue. If issues persist, please contact our support desk at [email protected].

    Latest: After last night's FileSender software upgrade, some users are experiencing issues uploading files with the "Encrypt files with password" options set. The upload appears to start, …

See the full REANNZ outage history

4 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

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Outage history

Past 90 days · 9 incidents View full outage history →