REANNZ incident

REANNZ Unplanned Outage: CRT PoP

REANNZ is currently experiencing a minor incident affecting Domestic PoPs and Domestic PoPs (Christchurch) and 1 more component, which began 2h ago. The vendor's full update timeline is below.

Started
Jun 17, 2026, 09:59 PM UTC
Resolved
Ongoing
Duration
● 2h 13m
Detected by Pingoru
Jun 17, 2026, 09:59 PM UTC

Affected components

Domestic PoPsDomestic PoPs (Christchurch)Domestic PoPs (Dunedin)Domestic PoPs (Invercargill)

Update timeline

  1. investigating Jun 17, 2026, 09:59 PM UTC

    We are currently experiencing a minor outage affecting CRT. Our team is actively working to resolve the issue. Impact: One of the routers at the CRT PoP appears to have failed, impacting a number of core links. No members are directly impacted by the failure. Current Status: Network operations will attend site to determine the condition of the failed hardware and take remediation steps to restore the impacted core links. Next Update: We will provide an update by 13:00 or sooner if we have new information. For further assistance or if you have any questions, please reach out to our support team at [email protected] / 0508 466 466.

  2. identified Jun 17, 2026, 11:54 PM UTC

    We have attended CRT PoP and determined that the affected router has had a hardware failure and will need to be replaced. Affected core links have now been migrated to the remaining operational routers, restoring core network resiliency. We will raise the issue with our hardware vendor to continue the investigation and likely replacement. Further updates to be provided on status change.