- Detected by Pingoru
- Jun 15, 2026, 07:47 PM UTC
- Resolved
- Jun 15, 2026, 10:36 PM UTC
- Duration
- 2h 49m
Affected: API
Timeline · 3 updates
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investigating Jun 15, 2026, 07:47 PM UTC
We are currently experiencing intermittent disruptions to API services. Our team is actively investigating the cause. During this time, some API requests may fail or respond slowly. We will provide an update within 30 minutes.
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monitoring Jun 15, 2026, 08:01 PM UTC
Our team has now put in a fix and is actively monitoring the issue.
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resolved Jun 15, 2026, 10:36 PM UTC
The incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 01, 2026, 07:04 PM UTC
- Resolved
- Jun 01, 2026, 09:05 PM UTC
- Duration
- 2h
Affected: WebsitesDonation & Payment ProcessingRegistration & Ticketing ProcessingAPIAdmin Panel
Timeline · 4 updates
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investigating Jun 01, 2026, 07:04 PM UTC
Investigating – We are currently investigating reports of connectivity issues affecting the Raisely platform. Users may experience slow loading times or difficulty accessing campaign pages and dashboards. Our engineering team is actively diagnosing the root cause, and we will provide further updates as more information becomes available.
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identified Jun 01, 2026, 07:25 PM UTC
Raisely services are starting to come back online, but the platform is not yet fully operational. While we are seeing a return to stability for some users, our engineering team is still actively working to identify the root cause of the disruption. We appreciate your continued patience as we work toward full restoration.
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monitoring Jun 01, 2026, 08:19 PM UTC
Monitoring – A fix has been implemented, and we are currently monitoring the results. Raisely services are beginning to stabilize, and our team is closely watching performance metrics to ensure full recovery. Thank you for your patience.
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resolved Jun 01, 2026, 09:05 PM UTC
Resolved – The connectivity issues affecting Raisely have been fully resolved. After a period of monitoring, we can confirm that all systems, dashboards, and campaign pages are completely stable and operating as expected. Thank you for your patience throughout this incident.
Read the full incident report →
- Detected by Pingoru
- May 19, 2026, 09:41 PM UTC
- Resolved
- May 19, 2026, 10:05 PM UTC
- Duration
- 24m
Timeline · 2 updates
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investigating May 19, 2026, 09:41 PM UTC
We are currently investigating an issue where some users are experiencing blank pages when loading raisely. We have identified the cause and are working to restore access.
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resolved May 19, 2026, 10:05 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 21, 2026, 12:06 AM UTC
- Resolved
- Apr 20, 2026, 09:30 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Apr 21, 2026, 12:06 AM UTC
We have resolved an issue that was preventing profile pages from loading. All systems are now operating normally.
Read the full incident report →
- Detected by Pingoru
- Apr 06, 2026, 10:15 PM UTC
- Resolved
- Apr 06, 2026, 10:15 PM UTC
- Duration
- —
Affected: Donation & Payment Processing
Timeline · 1 update
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resolved Apr 06, 2026, 10:15 PM UTC
A recent deployment caused 43 donation webhook events to fail. We identified and fixed the underlying issue promptly. Our team is working to process the failed webhook events ASAP. We apologise for the inconvenience.
Read the full incident report →
- Detected by Pingoru
- Mar 18, 2026, 04:34 PM UTC
- Resolved
- Mar 18, 2026, 05:09 PM UTC
- Duration
- 35m
Affected: WebsitesAdmin Panel
Timeline · 2 updates
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identified Mar 18, 2026, 04:34 PM UTC
Raisely is experiencing an issue where media library images are appearing as broken images. We have identified the issue and we are working on a fix urgently.
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resolved Mar 18, 2026, 05:09 PM UTC
This issue is now resolved. Images are loading correctly across the platform.
Read the full incident report →
- Detected by Pingoru
- Mar 12, 2026, 11:10 PM UTC
- Resolved
- Mar 13, 2026, 10:19 PM UTC
- Duration
- 23h 9m
Affected: Marketing Automation
Timeline · 2 updates
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investigating Mar 12, 2026, 11:10 PM UTC
We are currently experiencing an issue integrating with our email service provider. Users will encounter errors when attempting to add or verify new Custom Email Sending Domains. Existing email sending is unaffected.
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resolved Mar 13, 2026, 10:19 PM UTC
This issue has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 11, 2026, 10:28 PM UTC
- Resolved
- Mar 11, 2026, 10:44 PM UTC
- Duration
- 16m
Affected: Websites
Timeline · 3 updates
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monitoring Mar 11, 2026, 10:28 PM UTC
We are currently deploying a fix for missing css that will restore functionality in existing campaign templates The campaign templates we know were affected by the removed popup-vertical-stream mixin are: - conversionAppeal - conversionGivingDay - givingTuesday - peerToPeerBasic
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monitoring Mar 11, 2026, 10:28 PM UTC
We are continuing to monitor for any further issues.
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resolved Mar 11, 2026, 10:44 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 06, 2026, 06:34 PM UTC
- Resolved
- Mar 09, 2026, 09:22 PM UTC
- Duration
- 3d 2h
Affected: WebsitesAPIAdmin Panel
Timeline · 5 updates
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monitoring Mar 06, 2026, 06:34 PM UTC
A fix has been implemented and we are monitoring the results.
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monitoring Mar 06, 2026, 06:34 PM UTC
We are continuing to monitor for any further issues.
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monitoring Mar 07, 2026, 01:53 AM UTC
We are continuing to monitor for any further issues.
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monitoring Mar 07, 2026, 01:53 AM UTC
Minor performance degradation is fully resolved.
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resolved Mar 09, 2026, 09:22 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 06, 2026, 01:23 PM UTC
- Resolved
- Feb 06, 2026, 01:23 PM UTC
- Duration
- —
Affected: API
Timeline · 1 update
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resolved Feb 06, 2026, 01:23 PM UTC
Between 4:00-4:20 AM PST, a spike requests to our API caused temporary delays across Raisely's APIs. We've identified the root cause and fixes will be implemented to prevent this going forwards. API performance has returned to normal and all systems are operating as expected. Our customer support team will reach out directly if your campaign experienced any impact.
Read the full incident report →
- Detected by Pingoru
- Feb 04, 2026, 01:37 AM UTC
- Resolved
- Feb 04, 2026, 02:41 AM UTC
- Duration
- 1h 4m
Affected: Admin Panel
Timeline · 3 updates
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investigating Feb 04, 2026, 01:37 AM UTC
We are currently investigating an issue where admin users are unable to view campaign design and menu previews in the Admin panel. Our engineering team is actively working to identify and resolve the issue. We will provide updates as we have more information.
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identified Feb 04, 2026, 01:53 AM UTC
The root cause has been identified, and our engineering team is currently implementing a fix.
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resolved Feb 04, 2026, 02:41 AM UTC
The issue affecting Admin design and menu previews has been resolved. Our team has verified the fix, and all preview functionality is now fully restored. Thank you for your patience while we worked to resolve this.
Read the full incident report →
- Detected by Pingoru
- Jan 29, 2026, 04:18 PM UTC
- Resolved
- Jan 30, 2026, 12:18 AM UTC
- Duration
- 8h
Affected: Admin Panel
Timeline · 4 updates
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identified Jan 29, 2026, 04:18 PM UTC
We have identified an issue where some users may experience a performance issue on the Message editor page reloading at 50-90 second intervals. This issue has been identified and we are working on implementing a fix.
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monitoring Jan 29, 2026, 09:06 PM UTC
A fix has been implemented and we are monitoring the results.
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monitoring Jan 29, 2026, 09:07 PM UTC
We are continuing to monitor for any further issues.
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resolved Jan 30, 2026, 12:18 AM UTC
The issue with Message page reloads is fully resolved. We thank you for your patience while we worked towards a resolution.
Read the full incident report →
- Detected by Pingoru
- Jan 16, 2026, 04:42 PM UTC
- Resolved
- Jan 16, 2026, 04:42 PM UTC
- Duration
- —
Affected: API
Timeline · 1 update
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resolved Jan 16, 2026, 04:42 PM UTC
We experienced elevated latency on the Raisely API yesterday (15th Jan 2026), which resulted in request timeouts for downstream services. The root cause of the increased latency is still under investigation.
Read the full incident report →
- Detected by Pingoru
- Jan 05, 2026, 03:44 AM UTC
- Resolved
- Jan 05, 2026, 02:45 PM UTC
- Duration
- 11h
Affected: Admin Panel
Timeline · 3 updates
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investigating Jan 05, 2026, 03:44 AM UTC
We are currently investigating an issue preventing a small number of users from authenticating via two-factor authentication. Our team is monitoring the situation closely and will provide updates as soon as service is restored.
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monitoring Jan 05, 2026, 05:02 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jan 05, 2026, 02:45 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 09, 2025, 11:20 PM UTC
- Resolved
- Dec 10, 2025, 12:30 AM UTC
- Duration
- 1h 10m
Affected: Donation & Payment Processing
Timeline · 4 updates
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investigating Dec 09, 2025, 11:20 PM UTC
We have identified an issue where donation pages are loading slowly. Users may experience delays of up to 2 minutes for the donation form to load. We are actively investigating the issue.
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identified Dec 10, 2025, 12:11 AM UTC
The issue has been identified and a fix is being implemented.
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monitoring Dec 10, 2025, 12:16 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Dec 10, 2025, 12:30 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 09, 2025, 10:47 PM UTC
- Resolved
- Dec 10, 2025, 02:26 AM UTC
- Duration
- 3h 38m
Affected: Donation & Payment Processing
Timeline · 4 updates
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investigating Dec 09, 2025, 10:47 PM UTC
We have identified an issue where there are intermittent delays in processing donation events after payments are completed, affecting some downstream webhooks. Donations are processing successfully and payments are being recorded. The engineering team are actively investigating the issue.
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identified Dec 10, 2025, 01:19 AM UTC
The issue has been identified and a fix is being implemented.
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monitoring Dec 10, 2025, 01:20 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Dec 10, 2025, 02:26 AM UTC
This incident has been resolved
Read the full incident report →
Critical November 18, 2025 - Detected by Pingoru
- Nov 18, 2025, 12:36 PM UTC
- Resolved
- Nov 18, 2025, 08:17 PM UTC
- Duration
- 7h 41m
Affected: WebsitesDonation & Payment ProcessingRegistration & Ticketing ProcessingMarketing AutomationAPIAdmin Panel
Timeline · 3 updates
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monitoring Nov 18, 2025, 12:36 PM UTC
Raisely has been notified of a Global Outage with Cloudflare, impacting all of our services. At this time, Cloudflare Status Page indicates services are intermittently resuming: https://www.cloudflarestatus.com/ We are monitoring the situation at this time.
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monitoring Nov 18, 2025, 03:11 PM UTC
Cloudflare has reported a fix has been implemented and services should be returning to normal. Users may experience intermittent issues as services return. We are continuing to monitor until the all clear from Cloudfare.
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resolved Nov 18, 2025, 08:17 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 10, 2025, 10:26 PM UTC
- Resolved
- Nov 10, 2025, 10:49 PM UTC
- Duration
- 22m
Affected: Admin Panel
Timeline · 2 updates
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investigating Nov 10, 2025, 10:26 PM UTC
We are urgently investigating an issue where users are being logged out of Raisely admin due to authentication errors.
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resolved Nov 10, 2025, 10:49 PM UTC
This issue has been fully resolved. We appreciate your patience and apologize for any inconvenience caused by this.
Read the full incident report →
- Detected by Pingoru
- Nov 10, 2025, 07:39 PM UTC
- Resolved
- Nov 18, 2025, 01:46 AM UTC
- Duration
- 7d 6h
Affected: Marketing Automation
Timeline · 2 updates
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investigating Nov 10, 2025, 07:39 PM UTC
We are currently investigating an issue that is affecting the performance of our messaging system. This may cause delays in automated and manual email delivery.
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resolved Nov 18, 2025, 01:46 AM UTC
This issue is resolved now. The performance of the messaging queue has returned to normal.
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 09:09 PM UTC
- Resolved
- Oct 21, 2025, 03:00 AM UTC
- Duration
- 5h 50m
Affected: APIAdmin Panel
Timeline · 3 updates
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investigating Oct 20, 2025, 09:09 PM UTC
We’re aware of delays affecting the Raisely API, which may result in slower loading times within Raisely Admin. Our engineering team is investigating the issue and working to restore normal performance as quickly as possible. We apologize for the disruption and appreciate your patience.
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monitoring Oct 21, 2025, 12:40 AM UTC
After making some adjustments, we are now monitoring API performance for any further issues. Thank you for your patience.
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resolved Oct 21, 2025, 03:00 AM UTC
API performance has returned to normal. This issue is now resolved. Thank you again for your patience.
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 06:01 PM UTC
- Resolved
- Oct 21, 2025, 12:43 AM UTC
- Duration
- 6h 41m
Timeline · 2 updates
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monitoring Oct 20, 2025, 06:01 PM UTC
Due to ongoing system outages with Strava, the Raisely–Strava integration is currently unavailable. We are monitoring Strava’s status page for updates: https://status.strava.com/
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resolved Oct 21, 2025, 12:43 AM UTC
Strava resolved their incidents by 15:38 PDT. Their services are now expected to be operating normally.
Read the full incident report →
- Detected by Pingoru
- Oct 15, 2025, 10:18 PM UTC
- Resolved
- Oct 21, 2025, 12:34 AM UTC
- Duration
- 5d 2h
Affected: Marketing AutomationAPIAdmin Panel
Timeline · 10 updates
Read the full incident report →
- Detected by Pingoru
- Oct 14, 2025, 08:55 PM UTC
- Resolved
- Oct 15, 2025, 09:56 PM UTC
- Duration
- 1d 1h
Affected: Marketing Automation
Timeline · 5 updates
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investigating Oct 14, 2025, 08:55 PM UTC
We are experiencing the same automated messaging delays as yesterday (October 14th AEST). Messages will be delayed but will be delivered. The team is working on a resolution for this issue. Thank you for your patience.
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investigating Oct 15, 2025, 12:04 AM UTC
We have identified another issue that we are actively fixing and testing. We thank you for your continued patience while we work to resolve this issue.
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monitoring Oct 15, 2025, 06:00 AM UTC
A fix has been implemented and we are currently monitoring the results. The system is processing a backlog of email messages, which we expect to clear within the next 6-12 hours. We sincerely apologize for the inconvenience and appreciate your patience as the system catches up.
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monitoring Oct 15, 2025, 09:12 PM UTC
We have been monitoring system performance over the past 12 hours and have implemented an additional solution to increase processing capacity for messages. The backlog is still being processed, and we appreciate your patience as the system catches up.
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resolved Oct 15, 2025, 09:56 PM UTC
The issue has been resolved. We sincerely thank you for your patience throughout this incident.
Read the full incident report →
Critical October 14, 2025 - Detected by Pingoru
- Oct 14, 2025, 12:32 AM UTC
- Resolved
- Oct 14, 2025, 03:32 PM UTC
- Duration
- 15h
Affected: Marketing Automation
Timeline · 3 updates
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investigating Oct 14, 2025, 12:32 AM UTC
We are currently experiencing an outage of automated messages being triggered and sent from Raisely. Our engineering team is looking into the issue to resume regular services as soon as possible.
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monitoring Oct 14, 2025, 06:02 AM UTC
The root cause has been identified and a fix has been deployed to fix the issue. The system is working through a backlog of emails to be processed. We expect the backlog to be cleared in the next 8 hours. After which, functionality of the messaging service will return to normal. We apologise for any inconvenience caused by this issue. We thank you for your patience during this time.
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resolved Oct 14, 2025, 03:32 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 08, 2025, 09:09 PM UTC
- Resolved
- Oct 08, 2025, 09:30 PM UTC
- Duration
- 21m
Affected: Admin Panel
Timeline · 4 updates
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investigating Oct 08, 2025, 09:09 PM UTC
We are currently experiencing an outage of the Raisely Admin page affecting users accessing from New Zealand and Australia Regions. Our engineering team are looking into the issue to resume regular services as soon as possible.
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monitoring Oct 08, 2025, 09:13 PM UTC
A fix has been implemented and we are monitoring the results.
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monitoring Oct 08, 2025, 09:23 PM UTC
We are continuing to monitor for any further issues.
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resolved Oct 08, 2025, 09:30 PM UTC
This incident has been resolved.
Read the full incident report →
