Profile Page Loading Issues
Timeline · 1 update
- resolved Apr 21, 2026, 12:06 AM UTC
We have resolved an issue that was preventing profile pages from loading. All systems are now operating normally.
Raisely Outage History
Raisely is up right nowThere were 8 Raisely outages since February 4, 2026 totaling 99h 52m of downtime. Each is summarised below — incident details, duration, and resolution information.
43 background donation webhook jobs failed
Affected: Donation & Payment Processing
Timeline · 1 update
- resolved Apr 06, 2026, 10:15 PM UTC
A recent deployment caused 43 donation webhook events to fail. We identified and fixed the underlying issue promptly. Our team is working to process the failed webhook events ASAP. We apologise for the inconvenience.
Raisely images showing broken icons
Affected: WebsitesAdmin Panel
Timeline · 2 updates
- identified Mar 18, 2026, 04:34 PM UTC
Raisely is experiencing an issue where media library images are appearing as broken images. We have identified the issue and we are working on a fix urgently.
- resolved Mar 18, 2026, 05:09 PM UTC
This issue is now resolved. Images are loading correctly across the platform.
Custom Email Sending Domain Verification Error
Affected: Marketing Automation
Timeline · 2 updates
- investigating Mar 12, 2026, 11:10 PM UTC
We are currently experiencing an issue integrating with our email service provider. Users will encounter errors when attempting to add or verify new Custom Email Sending Domains. Existing email sending is unaffected.
- resolved Mar 13, 2026, 10:19 PM UTC
This issue has been resolved.
Issue loading css on specific campaign templates
Affected: Websites
Timeline · 3 updates
- monitoring Mar 11, 2026, 10:28 PM UTC
We are currently deploying a fix for missing css that will restore functionality in existing campaign templates The campaign templates we know were affected by the removed popup-vertical-stream mixin are: - conversionAppeal - conversionGivingDay - givingTuesday - peerToPeerBasic
- monitoring Mar 11, 2026, 10:28 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 11, 2026, 10:44 PM UTC
This incident has been resolved.
Minor increase in database load resulting in intermittent performance degradation on the Raisely app
Affected: WebsitesAPIAdmin Panel
Timeline · 5 updates
- monitoring Mar 06, 2026, 06:34 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 06, 2026, 06:34 PM UTC
We are continuing to monitor for any further issues.
- monitoring Mar 07, 2026, 01:53 AM UTC
We are continuing to monitor for any further issues.
- monitoring Mar 07, 2026, 01:53 AM UTC
Minor performance degradation is fully resolved.
- resolved Mar 09, 2026, 09:22 PM UTC
This incident has been resolved.
Raisley API Latency
Affected: API
Timeline · 1 update
- resolved Feb 06, 2026, 01:23 PM UTC
Between 4:00-4:20 AM PST, a spike requests to our API caused temporary delays across Raisely's APIs. We've identified the root cause and fixes will be implemented to prevent this going forwards. API performance has returned to normal and all systems are operating as expected. Our customer support team will reach out directly if your campaign experienced any impact.
Issue with Admin Design & Menu Previews
Affected: Admin Panel
Timeline · 3 updates
- investigating Feb 04, 2026, 01:37 AM UTC
We are currently investigating an issue where admin users are unable to view campaign design and menu previews in the Admin panel. Our engineering team is actively working to identify and resolve the issue. We will provide updates as we have more information.
- identified Feb 04, 2026, 01:53 AM UTC
The root cause has been identified, and our engineering team is currently implementing a fix.
- resolved Feb 04, 2026, 02:41 AM UTC
The issue affecting Admin design and menu previews has been resolved. Our team has verified the fix, and all preview functionality is now fully restored. Thank you for your patience while we worked to resolve this.
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