Raisely Outage History
Raisely is up right nowPingoru has recorded 51 incidents for Raisely: 26 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 0 of 720 (0%) |
| May 2026 | 2 | 1 of 744 (0%) |
| June 2026 | 4 | 7 of 720 (1%) |
| July 2026 | 2 | 25 of 744 (3%) |
| August 2026 | 1 | 2 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 1 | 0 of 524 (0%) |
Incidents, newest first
Major October 6, 2026 Australian campaign sites slow or unavailable 13m Websites
Started Oct 06, 2026, 03:17 AM UTC· resolved Oct 06, 2026, 03:30 AM UTC
- identified Oct 06, 2026, 03:17 AM UTC
Some visitors in Australia and nearby regions could not load public fundraising campaign pages, or saw a “campaign not found” message. The issue was limited to that region; sites elsewhere were unaffected. We identified the cause and are deploying a fix.
- resolved Oct 06, 2026, 03:30 AM UTC
The fix has been deployed. Thank you for your patience while we resolved the issue.
Minor August 14, 2026 Intermittent Service Disruption 1h 27m Websites, Donation & Payment Processing, Registration & Ticketing Processing, Marketing Automation and 2 more
Started Aug 14, 2026, 04:58 AM UTC· resolved Aug 14, 2026, 06:25 AM UTC
- investigating Aug 14, 2026, 04:58 AM UTC
We are currently experiencing intermittent service disruptions across Raisely. Our engineering team is actively investigating the issue, and we will share updates as soon as possible.
- monitoring Aug 14, 2026, 05:35 AM UTC
Systems have stabilized, and all services are operating as expected. Our engineering team is continuing to actively monitor the situation to ensure ongoing stability.
- resolved Aug 14, 2026, 06:25 AM UTC
This incident has been resolved.
Notice July 6, 2026 Strava integration incident 1d
Started Jul 06, 2026, 07:00 PM UTC· resolved Jul 07, 2026, 07:50 PM UTC
- resolved Jul 06, 2026, 09:03 PM UTC
When: July 2 – July 6, 2026 (~11:50 AM Pacific) What happened: Strava changed their developer requirements and our app was temporarily inactive, so athletes could not connect or reconnect Strava. Impact: New links and reconnects failed. Athletes already connected before July 2 kept syncing. Status: Fixed July 6 at approx. 11:50AM PST.
Notice July 6, 2026 Disruptions to Raisely Services 3m API, Admin Panel
Started Jul 06, 2026, 05:37 PM UTC· resolved Jul 06, 2026, 05:40 PM UTC
- investigating Jul 06, 2026, 05:37 PM UTC
We are currently investigating an issue that is impacting admin.raisely.com and Raisely's API.
- resolved Jul 06, 2026, 05:40 PM UTC
API performance has returned to normal. This issue is now resolved. Thank you for your patience.
Major June 15, 2026 Intermittent Disruptions to API Services 2h 49m API
Started Jun 15, 2026, 07:47 PM UTC· resolved Jun 15, 2026, 10:36 PM UTC
- investigating Jun 15, 2026, 07:47 PM UTC
We are currently experiencing intermittent disruptions to API services. Our team is actively investigating the cause. During this time, some API requests may fail or respond slowly. We will provide an update within 30 minutes.
- monitoring Jun 15, 2026, 08:01 PM UTC
Our team has now put in a fix and is actively monitoring the issue.
- resolved Jun 15, 2026, 10:36 PM UTC
The incident has been resolved.
Critical June 1, 2026 Service Disruption: Connectivity Issues 2h Websites, Donation & Payment Processing, Registration & Ticketing Processing, API and 1 more
Started Jun 01, 2026, 07:04 PM UTC· resolved Jun 01, 2026, 09:05 PM UTC
- investigating Jun 01, 2026, 07:04 PM UTC
Investigating – We are currently investigating reports of connectivity issues affecting the Raisely platform. Users may experience slow loading times or difficulty accessing campaign pages and dashboards. Our engineering team is actively diagnosing the root cause, and we will provide further updates as more information becomes available.
- identified Jun 01, 2026, 07:25 PM UTC
Raisely services are starting to come back online, but the platform is not yet fully operational. While we are seeing a return to stability for some users, our engineering team is still actively working to identify the root cause of the disruption. We appreciate your continued patience as we work toward full restoration.
- monitoring Jun 01, 2026, 08:19 PM UTC
Monitoring – A fix has been implemented, and we are currently monitoring the results. Raisely services are beginning to stabilize, and our team is closely watching performance metrics to ensure full recovery. Thank you for your patience.
- resolved Jun 01, 2026, 09:05 PM UTC
Resolved – The connectivity issues affecting Raisely have been fully resolved. After a period of monitoring, we can confirm that all systems, dashboards, and campaign pages are completely stable and operating as expected. Thank you for your patience throughout this incident.
Major May 19, 2026 Blank pages being detected for some users 24m
Started May 19, 2026, 09:41 PM UTC· resolved May 19, 2026, 10:05 PM UTC
- investigating May 19, 2026, 09:41 PM UTC
We are currently investigating an issue where some users are experiencing blank pages when loading raisely. We have identified the cause and are working to restore access.
- resolved May 19, 2026, 10:05 PM UTC
This incident has been resolved.
Notice April 20, 2026 Profile Page Loading Issues –
Started Apr 20, 2026, 09:30 PM UTC· resolved Apr 20, 2026, 09:30 PM UTC
- resolved Apr 21, 2026, 12:06 AM UTC
We have resolved an issue that was preventing profile pages from loading. All systems are now operating normally.
Notice April 6, 2026 43 background donation webhook jobs failed – Donation & Payment Processing
Started Apr 06, 2026, 10:15 PM UTC· resolved Apr 06, 2026, 10:15 PM UTC
- resolved Apr 06, 2026, 10:15 PM UTC
A recent deployment caused 43 donation webhook events to fail. We identified and fixed the underlying issue promptly. Our team is working to process the failed webhook events ASAP. We apologise for the inconvenience.
Notice March 18, 2026 Raisely images showing broken icons 35m Websites, Admin Panel
Started Mar 18, 2026, 04:34 PM UTC· resolved Mar 18, 2026, 05:09 PM UTC
- identified Mar 18, 2026, 04:34 PM UTC
Raisely is experiencing an issue where media library images are appearing as broken images. We have identified the issue and we are working on a fix urgently.
- resolved Mar 18, 2026, 05:09 PM UTC
This issue is now resolved. Images are loading correctly across the platform.
Minor March 12, 2026 Custom Email Sending Domain Verification Error 23h 9m Marketing Automation
Started Mar 12, 2026, 11:10 PM UTC· resolved Mar 13, 2026, 10:19 PM UTC
- investigating Mar 12, 2026, 11:10 PM UTC
We are currently experiencing an issue integrating with our email service provider. Users will encounter errors when attempting to add or verify new Custom Email Sending Domains. Existing email sending is unaffected.
- resolved Mar 13, 2026, 10:19 PM UTC
This issue has been resolved.
Minor March 11, 2026 Issue loading css on specific campaign templates 16m Websites
Started Mar 11, 2026, 10:28 PM UTC· resolved Mar 11, 2026, 10:44 PM UTC
- monitoring Mar 11, 2026, 10:28 PM UTC
We are currently deploying a fix for missing css that will restore functionality in existing campaign templates The campaign templates we know were affected by the removed popup-vertical-stream mixin are: - conversionAppeal - conversionGivingDay - givingTuesday - peerToPeerBasic
- monitoring Mar 11, 2026, 10:28 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 11, 2026, 10:44 PM UTC
This incident has been resolved.
Minor March 6, 2026 Minor increase in database load resulting in intermittent performance degradation on the Raisely app 3d 2h Websites, API, Admin Panel
Started Mar 06, 2026, 06:34 PM UTC· resolved Mar 09, 2026, 09:22 PM UTC
- monitoring Mar 06, 2026, 06:34 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 06, 2026, 06:34 PM UTC
We are continuing to monitor for any further issues.
- monitoring Mar 07, 2026, 01:53 AM UTC
We are continuing to monitor for any further issues.
- monitoring Mar 07, 2026, 01:53 AM UTC
Minor performance degradation is fully resolved.
- resolved Mar 09, 2026, 09:22 PM UTC
This incident has been resolved.
Notice February 6, 2026 Raisley API Latency 20m API
Started Feb 06, 2026, 12:00 PM UTC· resolved Feb 06, 2026, 12:20 PM UTC
- resolved Feb 06, 2026, 01:23 PM UTC
Between 4:00-4:20 AM PST, a spike requests to our API caused temporary delays across Raisely's APIs. We've identified the root cause and fixes will be implemented to prevent this going forwards. API performance has returned to normal and all systems are operating as expected. Our customer support team will reach out directly if your campaign experienced any impact.
Minor February 4, 2026 Issue with Admin Design & Menu Previews 1h 4m Admin Panel
Started Feb 04, 2026, 01:37 AM UTC· resolved Feb 04, 2026, 02:41 AM UTC
- investigating Feb 04, 2026, 01:37 AM UTC
We are currently investigating an issue where admin users are unable to view campaign design and menu previews in the Admin panel. Our engineering team is actively working to identify and resolve the issue. We will provide updates as we have more information.
- identified Feb 04, 2026, 01:53 AM UTC
The root cause has been identified, and our engineering team is currently implementing a fix.
- resolved Feb 04, 2026, 02:41 AM UTC
The issue affecting Admin design and menu previews has been resolved. Our team has verified the fix, and all preview functionality is now fully restored. Thank you for your patience while we worked to resolve this.
Minor January 29, 2026 Message Page Reloading Performance Issue 8h Admin Panel
Started Jan 29, 2026, 04:18 PM UTC· resolved Jan 30, 2026, 12:18 AM UTC
- identified Jan 29, 2026, 04:18 PM UTC
We have identified an issue where some users may experience a performance issue on the Message editor page reloading at 50-90 second intervals. This issue has been identified and we are working on implementing a fix.
- monitoring Jan 29, 2026, 09:06 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jan 29, 2026, 09:07 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 30, 2026, 12:18 AM UTC
The issue with Message page reloads is fully resolved. We thank you for your patience while we worked towards a resolution.
Notice January 16, 2026 Raisely API Elevated Latency and Timeouts – API
Started Jan 16, 2026, 04:42 PM UTC· resolved Jan 16, 2026, 04:42 PM UTC
- resolved Jan 16, 2026, 04:42 PM UTC
We experienced elevated latency on the Raisely API yesterday (15th Jan 2026), which resulted in request timeouts for downstream services. The root cause of the increased latency is still under investigation.
Minor January 5, 2026 SMS Two-Factor Authentication (2FA) Failures 11h Admin Panel
Started Jan 05, 2026, 03:44 AM UTC· resolved Jan 05, 2026, 02:45 PM UTC
- investigating Jan 05, 2026, 03:44 AM UTC
We are currently investigating an issue preventing a small number of users from authenticating via two-factor authentication. Our team is monitoring the situation closely and will provide updates as soon as service is restored.
- monitoring Jan 05, 2026, 05:02 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 05, 2026, 02:45 PM UTC
This incident has been resolved.
Major December 9, 2025 Donation Pages Loading Slowly 1h 10m Donation & Payment Processing
Started Dec 09, 2025, 11:20 PM UTC· resolved Dec 10, 2025, 12:30 AM UTC
- investigating Dec 09, 2025, 11:20 PM UTC
We have identified an issue where donation pages are loading slowly. Users may experience delays of up to 2 minutes for the donation form to load. We are actively investigating the issue.
- identified Dec 10, 2025, 12:11 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 10, 2025, 12:16 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 10, 2025, 12:30 AM UTC
This incident has been resolved.
Major December 9, 2025 Donation Events not Syncing Intermittently 3h 38m Donation & Payment Processing
Started Dec 09, 2025, 10:47 PM UTC· resolved Dec 10, 2025, 02:26 AM UTC
- investigating Dec 09, 2025, 10:47 PM UTC
We have identified an issue where there are intermittent delays in processing donation events after payments are completed, affecting some downstream webhooks. Donations are processing successfully and payments are being recorded. The engineering team are actively investigating the issue.
- identified Dec 10, 2025, 01:19 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 10, 2025, 01:20 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 10, 2025, 02:26 AM UTC
This incident has been resolved
Critical November 18, 2025 Cloudflare Global Outage 7h 41m Websites, Donation & Payment Processing, Registration & Ticketing Processing, Marketing Automation and 2 more
Started Nov 18, 2025, 12:36 PM UTC· resolved Nov 18, 2025, 08:17 PM UTC
- monitoring Nov 18, 2025, 12:36 PM UTC
Raisely has been notified of a Global Outage with Cloudflare, impacting all of our services. At this time, Cloudflare Status Page indicates services are intermittently resuming: https://www.cloudflarestatus.com/ We are monitoring the situation at this time.
- monitoring Nov 18, 2025, 03:11 PM UTC
Cloudflare has reported a fix has been implemented and services should be returning to normal. Users may experience intermittent issues as services return. We are continuing to monitor until the all clear from Cloudfare.
- resolved Nov 18, 2025, 08:17 PM UTC
This incident has been resolved.
Major November 10, 2025 User Login Auth Errors 22m Admin Panel
Started Nov 10, 2025, 10:26 PM UTC· resolved Nov 10, 2025, 10:49 PM UTC
- investigating Nov 10, 2025, 10:26 PM UTC
We are urgently investigating an issue where users are being logged out of Raisely admin due to authentication errors.
- resolved Nov 10, 2025, 10:49 PM UTC
This issue has been fully resolved. We appreciate your patience and apologize for any inconvenience caused by this.
Minor November 10, 2025 Message Processing Delays 7d 6h Marketing Automation
Started Nov 10, 2025, 07:39 PM UTC· resolved Nov 18, 2025, 01:46 AM UTC
- investigating Nov 10, 2025, 07:39 PM UTC
We are currently investigating an issue that is affecting the performance of our messaging system. This may cause delays in automated and manual email delivery.
- resolved Nov 18, 2025, 01:46 AM UTC
This issue is resolved now. The performance of the messaging queue has returned to normal.
Major October 20, 2025 Raisley API Delays 5h 50m API, Admin Panel
Started Oct 20, 2025, 09:09 PM UTC· resolved Oct 21, 2025, 03:00 AM UTC
- investigating Oct 20, 2025, 09:09 PM UTC
We’re aware of delays affecting the Raisely API, which may result in slower loading times within Raisely Admin. Our engineering team is investigating the issue and working to restore normal performance as quickly as possible. We apologize for the disruption and appreciate your patience.
- monitoring Oct 21, 2025, 12:40 AM UTC
After making some adjustments, we are now monitoring API performance for any further issues. Thank you for your patience.
- resolved Oct 21, 2025, 03:00 AM UTC
API performance has returned to normal. This issue is now resolved. Thank you again for your patience.
Minor October 20, 2025 Strava Integration Outage 6h 41m
Started Oct 20, 2025, 06:01 PM UTC· resolved Oct 21, 2025, 12:43 AM UTC
- monitoring Oct 20, 2025, 06:01 PM UTC
Due to ongoing system outages with Strava, the Raisely–Strava integration is currently unavailable. We are monitoring Strava’s status page for updates: https://status.strava.com/
- resolved Oct 21, 2025, 12:43 AM UTC
Strava resolved their incidents by 15:38 PDT. Their services are now expected to be operating normally.