Qualys incident
EU Platform 2: Performance Degradation in multiple modules (IM-12933)
Ongoing since 09:27 AM UTC, affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and Cloud Agent (CA) and 1 more.
We are continuing to work on a fix for this issue.
Affected components
Update timeline
- investigating Oct 22, 2026, 09:27 AM UTC
Qualys Cloud Platform Operations is investigating an issue causing delays in displaying agent and scan data and reporting issues in the UI on EU platform-2. We will provide further updates as they become available. Ticket reference for this Incident: IM-12933
- investigating Oct 22, 2026, 09:34 AM UTC
We are continuing to investigate this issue.
- investigating Oct 22, 2026, 09:36 AM UTC
We are continuing to investigate this issue.
- identified Oct 22, 2026, 09:00 PM UTC
Qualys Cloud Platform operations has identified the issue and is actively working on a resolution.
- identified Oct 23, 2026, 10:23 AM UTC
Our Cloud Platform Operations team continues to investigate the performance degradation across multiple modules and is actively working to restore normal service.
- identified Oct 23, 2026, 03:47 PM UTC
We are continuing to work on a fix for this issue.
Your product runs on more than Qualys
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services