Qualys incident

US Platform 01: Users accessing VMDR module getting redirected to login page [IM-12932]

Resolved after 15 hours 39 minutes, affecting Vulnerability Management (VM), on October 21, 2026.

monitoring Oct 21, 2026, 10:51 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Oct 21, 2026, 09:39 PM UTC
Resolved
Oct 22, 2026, 01:19 PM UTC
Duration
15h 39m
Detected by Pingoru
Oct 21, 2026, 09:39 PM UTC

Affected components

Vulnerability Management (VM)

Update timeline

  1. investigating Oct 21, 2026, 09:39 PM UTC

    Qualys Cloud Platform Operations is currently investigating an issue that is causing users getting redirected to the login page when attempting to navigate to VMDR Module. Further updates will be shared as they become available. The ticket reference for this incident is IM-12932.

  2. identified Oct 21, 2026, 10:46 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 21, 2026, 10:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 22, 2026, 01:19 PM UTC

    This incident has been resolved.

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