PureSocial Outage History

The BSP is reporting degraded performance events, specifically: Some disruptions to messaging 360dialog WhatsApp Business API The BSP is currently working on the issue.

The BSP implemented a temporary solution and continues working with Meta.

We are currently experiencing an issue where some X direct messages are not reaching PureSocial/Genesys. This behavior does not appear to affect all accounts. Based on checks performed so far, the root cause may be related to the X platform. The matter is still under investigation, and we will keep you updated on any relevant developments.

We are currently experiencing issues processing private messages on Channel X (formerly Twitter). Our team is investigating the cause of this behavior to identify the issue and implement a solution as soon as possible. We will keep you updated on any relevant developments or once the incident has been resolved. Thank you for your understanding.

WhatsApp is experiencing an outage; messages cannot be replied to. The problem is being investigated and will be resolved as soon as possible.

BSP 360 Dialog reported a Meta issue June 12, 2026 at 8:08 AM Meta is returning a 500 Internal Server Error while sending messages via the Meta API. We have reported the issue to the Meta Engineers to investigate it. We will provide an update as soon as we hear from Meta Engineers. We are monitoring the situation closely and waiting on Meta.

We are informing you that customers using Instagram Wall are currently experiencing an issue receiving messages. Based on our initial assessments, Meta appears to have made changes to the policy of the standard used by the integration without prior notice, which is causing the observed blockage. Our team is already working on analyzing and resolving this issue.

t has been reported that the BSP 360Dialog is experiencing a Performance Degradation event, which may cause some interactions to have sending/receiving problems. The BSP is investigating the event.

Delays were detected in the processing of some WhatsApp interactions. The development team is working to determine the cause and resolve this issue as soon as possible.

We are continuing to investigate this issue.

We are reporting a delay in the processing of some interactions. We are working to determine the cause and resolve this issue as soon as possible.

Dear Customers, We are experiencing disruptions due to intermittent messages causing messages to accumulate in the queue. Our engineering teams are investigating the issue. We reiterate our commitment to providing better service. Sincerely,

Dear Customers: We inform you that the queuing event has been contained, no delay in outgoing messages has been identified, and our team continues to investigate the root cause of the intermittency. We reiterate our commitment to providing better service. Sincerely,

Dear Customers, We have identified intermittent messages that caused a message queue. It is important to note that we are no longer experiencing message delays. We are continuing to investigate the cause. We reiterate our commitment to providing better service. Sincerely

Dear Customers, We are informing you of the ongoing investigation related to the previously reported intermittent message issues. While we are no longer experiencing message delays, our team is still actively working to identify the root cause of the message queue behavior. We understand the importance of reliable service and assure you that identifying the root cause remains our top priority. We will keep you informed as soon as we have more information. Thank you for your patience and continued trust in our services. Sincerely,

BSP is aware of an issue affecting Cloud API numbers, in particular the messaging service for incoming messages. The BSP engineering team is actively investigating the root cause. We will share an update as soon as more information is available.

We are continuing to investigate this issue.

Dear, We would like to inform you that there is currently a general outage in Meta services. This could affect platforms such as Facebook, Instagram and WhatsApp. We are aware of the inconvenience this situation may cause and we appreciate your understanding while the Meta technical team works on its resolution. We appreciate your patience and understanding.

The META team is reporting that they are currently experiencing a major outage affecting message delivery on their platforms. This issue began at 9:58 AM PST. The META engineering team is currently investigating the issue. We will provide another update within 1 hour or sooner if additional information becomes available.

The META team reports that they are continuing to work on service recovery