Resolved after 12 days 9 hours, affecting WhatsApp Meta Channel and WhatsApp Sunshine Conversations Channel and 1 more, on March 30, 2026.
The incident has been resolved. The root cause was identified as contention caused by concurrent write operations on the same document, triggered by multiple simultaneous update operations. On March 31, changes were implemented to the data model structure with the aim of improving consistency and preventing this type of concurrency conflict in the future.
Affected components
Update timeline
- investigating Mar 30, 2026, 04:10 PM UTC
Delays were detected in the processing of some WhatsApp interactions. The development team is working to determine the cause and resolve this issue as soon as possible.
- investigating Mar 30, 2026, 04:51 PM UTC
We are continuing to investigate this issue.
- monitoring Mar 31, 2026, 04:55 PM UTC
Se aplicaron medidas de contención de manera oportuna y, desde entonces, el servicio ha operado con normalidad. Asimismo, se ha identificado la causa raíz del incidente y se tiene previsto implementar un cambio correctivo orientado a eliminar dicha causa y prevenir su recurrencia.
- resolved Apr 12, 2026, 01:58 AM UTC
The incident has been resolved. The root cause was identified as contention caused by concurrent write operations on the same document, triggered by multiple simultaneous update operations. On March 31, changes were implemented to the data model structure with the aim of improving consistency and preventing this type of concurrency conflict in the future.
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