Resolved after 13 days 6 hours, affecting Facebook Wall Channel and WhatsApp Meta Channel and 1 more, on March 13, 2025.
Dear Customers, The intermittent message issues have been fully resolved. Our team successfully restored service on the same day of the incident, and we have continued monitoring system performance to ensure stability. We appreciate your patience and trust. If you need further assistance, our support team is available to help. Best regards
Affected components
Update timeline
- investigating Mar 13, 2025, 04:13 PM UTC
Dear Customers, We have identified intermittent messages that caused a message queue. It is important to note that we are no longer experiencing message delays. We are continuing to investigate the cause. We reiterate our commitment to providing better service. Sincerely
- investigating Mar 13, 2025, 08:20 PM UTC
Dear Customers, We are informing you of the ongoing investigation related to the previously reported intermittent message issues. While we are no longer experiencing message delays, our team is still actively working to identify the root cause of the message queue behavior. We understand the importance of reliable service and assure you that identifying the root cause remains our top priority. We will keep you informed as soon as we have more information. Thank you for your patience and continued trust in our services. Sincerely,
- resolved Mar 26, 2025, 10:18 PM UTC
Dear Customers, The intermittent message issues have been fully resolved. Our team successfully restored service on the same day of the incident, and we have continued monitoring system performance to ensure stability. We appreciate your patience and trust. If you need further assistance, our support team is available to help. Best regards
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