PureSocial incident
Incidents involving degraded performance occur with the 360Dialog BSP.
Resolved after 1 day 1 hour, affecting WhatsApp Meta Channel and WhatsApp Sunshine Conversations Channel and 1 more, on October 16, 2026.
Meta detected an unexpected change in messaging permissions that affected one of the BSP's applications. The situation has been resolved, and the service is currently functioning correctly.
Affected components
Update timeline
- investigating Oct 16, 2026, 05:27 PM UTC
The BSP is reporting degraded performance events, specifically: Some disruptions to messaging 360dialog WhatsApp Business API The BSP is currently working on the issue.
- investigating Oct 16, 2026, 07:05 PM UTC
The BSP implemented a temporary solution and continues working with Meta.
- resolved Oct 17, 2026, 06:28 PM UTC
Meta detected an unexpected change in messaging permissions that affected one of the BSP's applications. The situation has been resolved, and the service is currently functioning correctly.
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