Resolved after 3 days 3 hours, affecting Facebook Wall Channel and WhatsApp Meta Channel and 1 more, on April 22, 2025.
Dear Customers, The incident related to message queue delays has been resolved. Message traffic has returned to normal parameters, and no further anomalies have been observed during the monitoring period Stability has been confirmed, and all systems are operating as expected We reiterate our commitment to providing better service Sincerely,
Affected components
Update timeline
- investigating Apr 22, 2025, 04:39 PM UTC
Dear Customers, We are experiencing disruptions due to intermittent messages causing messages to accumulate in the queue. Our engineering teams are investigating the issue. We reiterate our commitment to providing better service. Sincerely,
- investigating Apr 22, 2025, 09:53 PM UTC
Dear Customers: We inform you that the queuing event has been contained, no delay in outgoing messages has been identified, and our team continues to investigate the root cause of the intermittency. We reiterate our commitment to providing better service. Sincerely,
- monitoring Apr 23, 2025, 04:21 AM UTC
Dear Customers, Please note that the queue issue has been controlled, no further delays in outgoing messages have been detected, and we are continuing to monitor message delivery. Our team is continuing to investigate the root cause of the intermittency. We reiterate our commitment to providing better service. Sincerely,
- resolved Apr 25, 2025, 07:47 PM UTC
Dear Customers, The incident related to message queue delays has been resolved. Message traffic has returned to normal parameters, and no further anomalies have been observed during the monitoring period Stability has been confirmed, and all systems are operating as expected We reiterate our commitment to providing better service Sincerely,
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