PureSocial incident
PureSocial Incident: WhatsApp messages cannot be replied to
Resolved after 2 days 7 hours, affecting WhatsApp Meta Channel and WhatsApp Sunshine Conversations Channel and 1 more, on June 12, 2026.
Meta resolved the issue June 12, 2026 at 8:08 AM Meta is returning a 500 Internal Server Error while sending messages via the Meta API.
Affected components
Update timeline
- investigating Jun 12, 2026, 02:09 PM UTC
WhatsApp is experiencing an outage; messages cannot be replied to. The problem is being investigated and will be resolved as soon as possible.
- investigating Jun 12, 2026, 02:15 PM UTC
BSP 360 Dialog reported a Meta issue June 12, 2026 at 8:08 AM Meta is returning a 500 Internal Server Error while sending messages via the Meta API. We have reported the issue to the Meta Engineers to investigate it. We will provide an update as soon as we hear from Meta Engineers. We are monitoring the situation closely and waiting on Meta.
- identified Jun 12, 2026, 02:48 PM UTC
Meta Engineers have confirmed they are currently experiencing high disruptions impacting the WhatsApp Cloud API. https://metastatus.com/whatsapp-business-api
- monitoring Jun 12, 2026, 05:30 PM UTC
Me¿ta has informed tha the issue was Resolved Resolved Jun 12 2026 11:17 AM CST We have recovered from an earlier outage impacting Cloud API - Calling, and services have now been restored. We apologize for any inconvenience that this may have caused.
- resolved Jun 14, 2026, 09:49 PM UTC
Meta resolved the issue June 12, 2026 at 8:08 AM Meta is returning a 500 Internal Server Error while sending messages via the Meta API.
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