Resolved after 2 days 20 hours, affecting WhatsApp Meta Channel and WhatsApp Sunshine Conversations Channel and 1 more, on March 24, 2026.
The incident was caused by multiple processes running simultaneously on the same element, which caused congestion in the system. Operational adjustments will be made to reduce the accumulated load and normalize the process flow. These actions will gradually stabilize the platform
Affected components
Update timeline
- investigating Mar 24, 2026, 07:44 PM UTC
We are reporting a delay in the processing of some interactions. We are working to determine the cause and resolve this issue as soon as possible.
- monitoring Mar 24, 2026, 09:28 PM UTC
Some actions will be applied and the processing of messages has been normalized, but the cause is still being investigated
- resolved Mar 27, 2026, 04:29 PM UTC
The incident was caused by multiple processes running simultaneously on the same element, which caused congestion in the system. Operational adjustments will be made to reduce the accumulated load and normalize the process flow. These actions will gradually stabilize the platform
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