PureSocial incident
Some disruptions to WhatsApp API Messaging Service
Resolved after 10 hours 44 minutes, affecting WhatsApp 360 Dialog Channel, on January 20, 2026.
January 20, 2026 at 3:27 PM Meta has applied a fix. We'll monitor it closely. A public RCA will be published on this status page as soon as all details are made available by Meta. https://status.360dialog.com/
Affected components
Update timeline
- monitoring Jan 20, 2026, 04:39 PM UTC
Despite 360Dialog indicating on their status page that the issue has been mitigated, we are still observing the reported behavior. At this time, the incident has not been fully resolved and the issue persists. We will remain under active monitoring and continue tracking the situation until full service stability is confirmed. Any relevant updates will be communicated accordingly. You can check the official 360Dialog status: https://status.360dialog.com/cmkml9hhl000x55k50jjp4rkb
- resolved Jan 21, 2026, 03:24 AM UTC
January 20, 2026 at 3:27 PM Meta has applied a fix. We'll monitor it closely. A public RCA will be published on this status page as soon as all details are made available by Meta. https://status.360dialog.com/
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