Pulsant Outage History

Pulsant has been made aware of a Virgin Media Outage at Leeds Hub Site on 09/04/2026. Upon initial triage, Virgin Media are reporting a large amount of Frame Check Sequence errors incrementing on a Vodafone interconnect port. Virgin Media's Major Incident teams have been engaged, as well as core data transmission teams. An engineer en -route to the hub site to conduct physical checks. Our data team is also raising a case with Vodafone in the background. Further updates to follow

Initial analysis with Virgin Media’s Technical Teams confirmed that the issues are residing on an NNI Interconnect Link on leed-metnet-2a. A VMO2 Engineer is on route to the Leeds Headend to perform testing of the link at ODF on the Metnet impacted links. An Incident has been raised with Vodafone Further Updates to Follow

Virgin Media Engineers have applied a bi-directional loop at their SFP at the VM hub site and can see the errors cleared. Once the loop was removed, the errors reoccurred. This indicates an issue with the 3rd-party provider's network. Virgin Media has chased Vodafone for updates on their investigations. Virgin Media engineers will remain on-site until they hear back from Vodafone.

Vodafone have confirmed they are seeing their ADVA device down at the VMO2 Leeds hub site and have requested an engineer to attend. Virgin Media have on-call engineers on site, awaiting to provide Vodafone access, and are currently awaiting an ETA. Virgin Media have also escalated this into Vodafone's Major Incident teams to ensure this is progressed with the upmost urgency. Further updates to follow

Virgin Media have engaged Vodafone Major Incident Management Team, and they have escalated the issue to progress investigations on the NNI Adva Transmission Link at Leeds Headend Site. Virgin Meida have observed that even with testing on a spare SFP, Virgin Meida continue recording high frequency of errors on the Metnet Device. Virgin Meida have engaged Nokia and a spare card has been ordered as they found the erroring port is at full duplex having performed the loop testing. Awaiting ETA for part delivery to the site for the Virgin Media Engineer to proceed with the card reseat/replace as required. Virgin Media Engineer is onsite continuing the testing, checks and investigations will continue along Vodafone Engineer

A Vodafone Engineer is currently on site investigating their network. A Virgin Media Engineer remains on-site and is supporting the Vodafone Engineer during this investigation. Escalations with Vodafone are ongoing to expedite service restoration, and we continue to liaise with all relevant teams to progress the resolution of this fault.