Pulsant experienced a notice incident on February 1, 2026, lasting 20h 5m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Feb 01, 2026, 03:04 PM UTC
Pulsant is aware of a Virgin Media outage affecting some client circuits. Investigations are ongoing with Virgin Media.
- identified Feb 01, 2026, 04:19 PM UTC
Virgin Media engineers have been dispatched to a local exchange to investigate the issue. Further updates to follow. Thank you for your patience whilst work continues to resolve the outage.
- identified Feb 01, 2026, 05:56 PM UTC
Virgin Media engineers have identified a fibre fault and are working to complete repairs Further updates to follow. Thank you for your patience whilst work continues to resolve the outage.
- monitoring Feb 01, 2026, 09:47 PM UTC
Virgin Media has advised a fibre break has been located and repaired. Pulsant are seeing a recovery of services and have asked impacted clients to test. Pulsant will continue to monitor.
- resolved Feb 02, 2026, 11:09 AM UTC
This incident has been resolved.