Pulsant experienced a notice incident on December 15, 2025, lasting 6h 9m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Dec 15, 2025, 09:49 AM UTC
Pulsant are aware of an issue caused by Third Party maintenance in Reading UK. Third Party engineers are en route and a further update is expected at approximately 10am.
- identified Dec 15, 2025, 11:09 AM UTC
Third Party engineers are onsite and investigating the outage. A further update is expected at approximately 12pm
- identified Dec 15, 2025, 12:11 PM UTC
Third Party engineers are on site and working to resolve the issue
- monitoring Dec 15, 2025, 02:16 PM UTC
The third party have resolved the issues being seen by resplicing cables on the circuit. Pulsant will continue to monitor services. If you experience any further issues, please contact Pulsant support.
- resolved Dec 15, 2025, 03:59 PM UTC
Pulsant have continued to monitor services and no further issues have been observed. Please contact Pulsant support if you experience any further issues.