Pulsant incident

Some users may experience difficulty logging into the customer portal.

Minor Resolved View vendor source →

Pulsant experienced a minor incident on October 27, 2025, lasting 6d 18h. The incident has been resolved; the full update timeline is below.

Started
Oct 27, 2025, 03:32 PM UTC
Resolved
Nov 03, 2025, 09:51 AM UTC
Duration
6d 18h
Detected by Pingoru
Oct 27, 2025, 03:32 PM UTC

Update timeline

  1. investigating Oct 27, 2025, 03:32 PM UTC

    We are aware of an issue affecting access to the customer portal, where some users may be unable to log in. Our technical teams are actively investigating the root cause and working to restore normal service as soon as possible. Current Workaround: If your initial login attempt is unsuccessful, please refresh and try again. This has proven successful in allowing logins. If the issue persists, please get in touch with our support team for assistance. We appreciate your patience and understanding while we work to resolve this issue.

  2. investigating Oct 27, 2025, 04:15 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 28, 2025, 09:44 AM UTC

    A workaround has been implemented to enable customer access to the portal and we are currently monitoring. If you are still encountering issues please contact our support team for assistance.

  4. resolved Nov 03, 2025, 09:51 AM UTC

    Issues affecting access to the Customer Portal have now been resolved. If you experience any further issues, please reach out to the Pulsant Service Support Team for assistance.