Resolved after 22 hours 42 minutes, on May 26, 2026.
A fix has been identified and engineers are working to implement this now. Please continue to contact Pulsant Support on 0345 119 9999 or via the Pulsant Portal - https://portal.pulsant.com/ for any urgent issues. Thank you for your continued patience
Update timeline
- investigating May 26, 2026, 10:37 AM UTC
We are currently experiencing an issue with our ticket logging system wherein emails are not creating cases or updating cases as expected. If you require assistance urgently, please contact Pulsant Support on 0345 119 9999 or via the Pulsant Portal - https://portal.pulsant.com/ We apologise for the inconvenience this may be causing you. Updates will be provided as soon as possible.
- identified May 26, 2026, 02:54 PM UTC
A fix has been identified and engineers are working to implement this now. Please continue to contact Pulsant Support on 0345 119 9999 or via the Pulsant Portal - https://portal.pulsant.com/ for any urgent issues. Thank you for your continued patience
- resolved May 27, 2026, 09:20 AM UTC
This incident has been resolved.
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